Window and Door Service Coordinator

Job Description

Window & Door Install/Service Coordinator\n

Location: PC Home Center, New Albany, Indiana

Schedule: Full-time, Monday through Friday, typical business hours

Pay: Compensation will be based on experience, skills, and qualifications.

PC Home Stores is looking for an organized, dependable Window & Door Install/Service Coordinator to help manage window and door installation and service projects from scheduling through final completion.

This person will serve as a key connection between customers, sales team members, installers, service technicians, vendors, and delivery personnel. Successful candidates are organized, detail-oriented communicators who enjoy coordinating multiple moving parts and helping customers through the installation process.

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• Coordinate window and door installation and service projects from handoff through completion.
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• Review project details before scheduling to make sure the job is ready to move forward.
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• Schedule installation and service appointments with customers, installers, technicians, and internal teams.
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• Keep customers informed about schedules, project status, delays, service appointments, and next steps.
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• Provide installers and service technicians with complete and accurate job information.
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• Maintain accurate project notes, schedules, photos, paperwork, and customer communications.
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• Track product availability, deliveries, replacement materials, return trips, and other project needs.
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• Identify missing information, scheduling conflicts, product delays, and service concerns before they create larger problems.
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• Follow installation and service issues through resolution, involving the appropriate manager when needed.
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• Confirm that projects are complete and that all required paperwork has been received.
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• Follow up with customers after installation to identify any unresolved concerns.
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• Help identify recurring installation, service, scheduling, or communication issues that could improve our processes.
  
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• High school diploma or equivalent.
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• At least two years of experience in project coordination, scheduling, customer service, construction, installed sales, or a related field.
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• Strong organization skills and the ability to manage several active projects at one time.
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• Clear and professional verbal and written communication.
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• Strong attention to detail and consistent follow-through.
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• Basic computer skills, including email, scheduling tools, spreadsheets, and project notes.
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• Ability to review work orders, measurements, project details, and product information.
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• Good judgment when solving routine problems and determining when an issue needs to be escalated.
  
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Experience in any of the following areas is helpful, but not required:

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• Windows and doors
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• Building materials
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• Residential construction or remodeling
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• Installed sales
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• Installation or service scheduling
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• Coordinating installers, subcontractors, or field technicians
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• Project-management, scheduling, ERP, CRM, or service-management systems
  
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This position primarily works in an office and showroom environment and regularly uses computers, phones, email, and scheduling or project-management systems. Occasional local travel between company locations or to training may be required. Reasonable accommodations may be made for qualified individuals with disabilities.

A successful installation depends on good planning, accurate information, and clear communication. This position helps keep projects organized, customers informed, and installers prepared while reducing preventable delays, mistakes, and service callbacks.

Interested in joining our team? Apply through LinkedIn to be considered.

PC Home Stores is an Equal Opportunity Employer. We are committed to creating a workplace where all employees are treated with respect and where employment decisions are based on qualifications, performance, and business needs.