Service Leader

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. The Opportunity The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. Service Leaders are required to be on their feet while clocked in, unless on break. When not busy, they evaluate additional tasks to complete and assist others. What You’ll Do Follow Chipotle’s policies and procedures, and perform the following responsibilities. Ensure great tasting, high‑quality food is served. Resolve food quality issues. Support food safety by ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following the Daily Food Safety Checklist and food safety policies and procedures. Resolve customer incidents and work to ensure positive customer experiences. Monitor crew breaks, shift changes, shift meetings, and line schedules. Develop and cross‑train all front‑of‑house crew. Assist with crew performance reviews. Develop future Service Leaders. Assist with miscellaneous office administration duties such as banking, cash‑handling policies, and office paperwork. Maintain office equipment and order supplies as necessary. Ensure proper quantity of supplies is available as needed. What You’ll Bring To The Table Understand and articulate Chipotle’s Food With Integrity philosophy. Knowledge and experience in cash handling policies and procedures. Knowledge of Food Safety and health department matters. Familiarity with office paperwork. Ability to speak, write, read, and understand the primary language(s) of the work location. High school diploma. Restaurant experience. What’s In It For You Tuition assistance (100% coverage for select degrees or up to $5,250 per year). Free food. Medical, dental, and vision insurance. Digital tips. Paid time off. Holiday closures. Competitive compensation. Opportunities for advancement (80% of managers started as Crew). Pay Transparency Base pay range: $18.00–$20.03. Eligible for digital tips. Actual base pay may vary depending on skill level, experience, and/or education. Chipotle offers a competitive benefits package. Visit for more details. Who We Are Chipotle Mexican Grill, Inc. (NYSE: CMG) cultivates a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle operates restaurants across the United States, Canada, the United Kingdom, France, and Germany, and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about delivering a great guest experience, Chipotle remains a leader and innovator in the food industry, committed to making food more accessible and driving digital, technology and sustainable business practices. For more information, visit Chipotle Mexican Grill is an equal opportunity employer committed to fair employment practices at all levels of the organization without regard to race, ethnicity, religion, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. All qualified applicants are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act or applicable state or local laws. Contact View email address on click.appcast.io for accommodation requests related to the hiring process. #J-18808-Ljbffr