Transit Operations Supervisor

Job Description

Job Description

Transit Operations Supervisor

Elite Parking Services of America
Jacksonville, FL 32202 | Full-time
Pay: $42,000–$50,000 per year
Reports to: Director of Operations

Lead the shift. Support the team. Keep service moving.

Elite Parking Services of America is seeking a Transit Operations Supervisor to lead frontline employees and keep daily transit service safe, organized, and dependable.

You’ll prepare the team for each shift, communicate assignments, coach employees, respond to service disruptions, and ensure the next shift receives a clear handoff. We’re looking for someone who follows through, stays calm under pressure, and holds employees accountable while giving them the support to succeed.

What You’ll Do

Shift Readiness and Work Assignments

• Review staffing, scheduled service, vehicle availability, and outstanding issues before each shift.

• Assign work, communicate expectations, and confirm employees understand their responsibilities.

• Verify required tasks and checks are completed accurately and on time.

Frontline Standards and Employee Coaching

• Observe employee performance and reinforce service standards, operating procedures, and required behaviors.

• Provide practical coaching and retraining when performance falls below expectations.

• Document follow-up actions and verify sustained improvement.

Service Recovery and Field Response

• Monitor service, staffing, vehicles, and open incidents in coordination with eCommand, our operations support center.

• Verify reported issues, protect passengers and employees, and follow approved contingency procedures.

• Escalate unresolved service risks within five minutes, following company procedures.

• Confirm service restoration and document response times, causes, and corrective actions.

Attendance and Performance Follow-Up

• Address attendance concerns and missed commitments using approved management and HR procedures.

• Establish clear corrective actions, responsible owners, and deadlines.

• Maintain accurate coaching records and communicate unresolved concerns to the Director of Operations.

Shift Close and Handoff

• Reconcile completed work, outstanding assignments, incidents, and service exceptions.

• Verify shift records and supporting documentation.

• Provide a clear handoff identifying unresolved issues, assigned owners, and next steps.

What You Bring

• Experience supervising or leading frontline employees in transportation or a comparable service environment.

• Ability to organize shift assignments and respond effectively to staffing or service changes.

• Clear communication and a consistent approach to employee coaching and accountability.

• Strong attention to safety, documentation, and follow-through.

• Comfort using scheduling, dispatch, and performance-reporting systems.

• Open availability to support transit operations.

Preferred Experience

• Transit, shuttle, or passenger transportation operations.

• Dispatch, field supervision, or service recovery.

• Employee coaching, attendance follow-up, and shift reporting.

Benefits

• Health, dental, and vision insurance

• Paid time off

• 401(k) matching

What Success Looks Like

Shifts start prepared, assignments are completed on time, employees meet service standards, disruptions receive prompt attention, and every shift ends with accurate records and a clear handoff.