Field Service Technician

Job Title: Field Service Technician

1st shift - $30-$36/HR

Job Description

The Field Service Technician provides proficient technical support for customers on a dedicated product line, focusing on training, repair, preventive maintenance, and startup assistance for existing instruments. The role combines in-field service work, with approximately 50% travel to customer sites, and in-house technical support and repairs performed at the facility.

Responsibilities

• Troubleshoot, repair, and test customer-owned instruments to meet required deadlines and ensure reliable performance.

• Perform in-house troubleshooting, repair, and functional testing on customer instruments using appropriate tools and test equipment.

• Assist colleagues with both in-house and in-field troubleshooting of customer instruments, sharing expertise and best practices.

• Manufacture and support permeation equipment used to test packaged food products, ensuring quality and accuracy of instrumentation.

• Use hand tools to replace and repair non-working components and resolve mechanical or electronic issues identified by customers.

• Provide technical and operational support to customers via phone and email, clearly explaining findings, solutions, and next steps.

• Complete and submit accurate Instrument Repair Log documentation for each instrument, including diagnosis, repair estimates, and detailed descriptions of completed repairs.

• Communicate with customers to confirm scheduling, service requirements, and logistics for in-field services at their sites.

• Maintain up-to-date knowledge of new or improved methods, techniques, and advanced maintenance procedures relevant to the instruments.

• Keep appropriate internal personnel informed of customer issues, technical problems, and service status to ensure alignment and timely resolution.

• Work effectively with all levels of the organization, both internal teams and external customers, fostering positive relationships and collaboration.

• Interpret blueprints, technical drawings, and documentation as needed to diagnose issues and perform accurate repairs.

• Manage multiple service tasks simultaneously and work well under pressure to meet customer deadlines and service commitments.

Additional Skills & Qualifications

• Two-year technical degree is highly preferred but not required.

• Strong electronic and mechanical aptitude with a willingness to learn advanced maintenance procedures.

• Customer service experience providing technical support via phone and email is beneficial.

Why Work Here?

Employees receive the tools they need to succeed, including provided hand tools, cell phone, and laptop, enabling efficient work both in the field and in-house. A per diem for food supports comfort and flexibility while traveling. The organization offers a professional, well-equipped environment where technicians can deepen their technical expertise, work with advanced instrumentation, and enjoy a balance of in-house bench work and on-site customer interaction.

Work Environment

The role is based in a very clean, well-lit, and modern facility, with most in-house work performed while seated at a workbench conducting repairs and testing. The environment is climate-controlled to ensure comfort and consistent working conditions. Technicians regularly use hand tools, oscilloscopes, volt meters, and other electronic test equipment as part of daily tasks. The position involves approximately 50% travel to customer sites, supported by company-provided tools, cell phone, and laptop, with a per diem for food during trips. Attire is typical of a professional technical and repair setting, appropriate for both bench work and customer-facing field service

Job Type & Location

This is a Permanent position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $78000.00 - $78000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.