Business Systems Analyst

Business Systems AnalystThe Business Systems Analyst is a cross-functional role responsible for supporting the organization's business systems, data governance, AI governance, Quality Management System (QMS) platform, reporting, and process improvement initiatives. Serving as a key technical contributor, this position bridges the gap between business needs and technology capabilities. The Analyst will actively build, deploy, and maintain digital solutions—primarily utilizing the Microsoft Power Platform (including Power Apps, Power Automate, and Power BI), Artificial Intelligence (AI) tools, and data integration techniques—to eliminate manual workflows, maintain robust data governance, and ensure regulatory compliance. The Analyst will serve as a powerful resource to concession departments by championing Business Process Improvement (BPI) Projects' driving efficiencies, accuracies, and process automation to increase department's overall effectiveness and value contribution.Essential Duties and Responsibilities:Data Management, Reporting, and AI Governance SupportSupport the development and maintenance of organizational data governance standards, repositories, data integration processes, and reporting structures.Assist in implementing master data management (MDM) practices to reduce data silos and support a single source of truth for key business metrics.Maintain and update the centralized QMS platform, ensuring quality documents, SOPs, KPIs, and improvement projects remain current and accessible.Assist with monitoring AI agent performance and flagging issues for review.Evaluate and engage AI tools to explore automation use cases by gathering requirements, documenting business value, identifying risks, adoption planning, and facilitating the development lifecycle.Ensure system changes follow the requirements outlined in the organization's Toll Services Agreement (TSA) and Comprehensive Development Agreement (CDA)Performing quality assurance checks on software, which includes testing and validating the product developed matches customer requirements.Ensure on time delivery of software deliverables by actively setting deliverable milestones, managing on time completion of milestones, prioritizing activities and anticipating & escalating potential project delaysPerform User Acceptance Testing in Pre-Production and aid during Production validationMonitor the deployment of system code changes and provide needed post release assistance to business stakeholdersBusiness Process Improvement and Systems AnalysisAssist in documenting current-state business processes, workflows, and pain points under guidance from senior team members.Lead and facilitate process improvement initiatives driving innovation and improvement by empowering business units to digitize and automate business processes while maintaining necessary oversight and governance (Automation Center of Excellence – Microsoft Power Platform).Support process improvement initiatives using structured methodologies such as Lean, Six Sigma, Kaizen, PDCA, or equivalent continuous improvement approaches.Build and maintain Microsoft Power Platform solutions, including Power Apps, Power Automate, Power BI, and AI-enabled tools.Track and report metrics quantifying the impact of improvement efforts on cost, quality, cycle time, and compliance.Documenting customer requirements, evaluating business process implications, and creation of technical documentation, including specifications, manuals, and plans.Cross-Functional Collaboration and SupportServe as a consultant to business stakeholders to identify system and process workflow defects and enhancement opportunitiesCollaborate with department heads, process owners, and end-users to gather detailed technical requirements and translate business goals into functional system specifications.Partner closely with IT teams to ensure all custom-built systems, data integrations, and agent deployments comply with enterprise security, scalability, and operational continuity standards.Assist in preparing project updates, system status reports, risk logs, dashboards, and presentations for leadership.Contribute to a culture of continuous improvement, accountability, innovation, and responsible technology use.All other tasks as assignedQualifications (Knowledge, Skills & Abilities):To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Education & Experience:Bachelor's degree in IT, computer science or a related field1+ years' experience in the field of business analysis, project management, or relevant master's degree1+ years' experience in the toll industry transaction processing preferred, but not requiredWorking experience with Microsoft Power Platform specifically Power Apps, Power BI, Power AutomateWorking experience with AI technologies, automation tools, and AI governance frameworks.Experience supporting or participating in cross-functional process improvement initiativesProject/Program Management or experience with coordination of multiple teams in a technology systems environmentProfessional Qualities:Excellent analytical skills with the ability to be creative in driving new ideas and solutionsMust be able to multitask, problem-solve, and implement innovative processes within a fast-paced environmentExcellent communication skillsReporting and documentation skillsFacilitation skills to effectively lead coworkers through project review, analysis, and brainstorming solutionsAbility to interact with colleagues in a self-managed team structureComputer Skills:Must be able to demonstrate computer proficiency, especially with the Microsoft suite of products.Working knowledge of SQL / Python / JSON / HTML or equivalent coding experience preferredWorking knowledge of Microsoft Power Platform (Power Apps, Power BI, Power Automate, etc.)Working knowledge of AI tools (Claude, CoPilot, Chat GPT, Azure AI, Lindy)Work Environment & Physical Demands:The noise level in the work environment is usually quietOccasional travel required, may include air travelSpecific vision abilities required by this job include ability to adjust focus, as necessary to use a computerWhile performing the duties of this job, the employee is regularly required to talk or hearThe employee is frequently required to stand, walk, and sit