Full-Time Customer Care Professional

Job Description

Job Description

Full-Time Customer Care Professional

Join our dynamic team at Hawkins Chevrolet in beautiful Danville, PA, a leading automotive dealership dedicated to providing exceptional service and unparalleled customer satisfaction. We are seeking a motivated and detail-oriented individual to join our Business Development Center (BDC) as a Customer Care Professional. If you are passionate about the automotive industry, possess excellent organizational and communication skills, and thrive in a fast-paced environment, we want to hear from you!

**Responsibilities:**
- Assist in managing incoming leads through various channels including phone calls, emails, and online inquiries.
- Respond promptly and professionally to customer inquiries, providing accurate information about our products and services.
- Schedule appointments for customers to visit our dealership for test drives, service appointments, or other inquiries.
- Maintain customer databases and update records accurately to ensure effective communication and follow-up.
- Coordinate with sales, service, and other departments to ensure seamless customer experiences.
- Conduct follow-up calls and emails to ensure customer satisfaction and foster long-term relationships.
- Assist in organizing and implementing marketing campaigns and promotional events.
- Perform general administrative tasks such as filing, data entry, and some lite accounting

**Requirements:**
- High school diploma or equivalent; additional education or training in business administration or related field is a plus.
- Proven experience in a customer service or administrative role, preferably in the automotive industry.
- Strong organizational skills with the ability to prioritize tasks and manage time efficiently.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Proficiency in computer skills including MS Office Suite (Word, Excel, Outlook) and experience with CRM software is preferred.
- Exceptional phone etiquette and the ability to handle a high volume of calls with tact and patience.
- Fast and accurate typing skills with attention to detail.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Well-groomed appearance and a positive attitude.

**Must have a current valid driver's license

**Benefits:**
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for career growth and advancement within the company.
- Training and development programs to enhance skills and knowledge.
- Positive and supportive work environment with a focus on teamwork and employee satisfaction.

**How to Apply:**
If you meet the qualifications and are excited about the opportunity to join our team, please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this position. We look forward to reviewing your application!