Field Service Technician

Applied Adhesives Job Opportunity

Applied Adhesives is passionate about solving complex challenges with innovative adhesive products and offerings. We are the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we're not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company. Come join us!

The Role

We are seeking a highly motivated Field Service Technician who is responsible for providing on-site technical support, installation, maintenance, and repair services on adhesive and dispensing equipment. This role involves traveling to customer locations, diagnosing issues, performing repairs, and ensuring customer satisfaction by delivering high-quality service. The Field Service Technician will also work closely with the sales team, assisting with equipment specifications for new projects. This is a remote role, which requires daily travel. You must reside in the Dallas, TX area to be considered for this role.

Key Responsibilities

• Installation and Setup: Install and configure equipment and systems at customer sites according to specifications.
• Maintenance and Repair: Perform routine preventive maintenance on equipment to ensure optimal performance. Troubleshoot and diagnose technical issues, making necessary repairs or adjustments. Replace or repair defective parts using hand tools and test equipment.
• Customer Support: Provide on-site and remote technical support to customers, addressing and resolving their issues promptly. Educate customers on the operation and maintenance of equipment. Maintain strong customer relationships and ensure customer satisfaction with services provided.
• Documentation and Reporting: Complete service reports, detailing the work performed and parts used.
• Travel: Travel to various customer locations as required, sometimes on short notice. Maintain flexibility to accommodate varying work schedules, including overnight stays.
• Perform other duties as assigned.

You Are Ideal for This Role If You

• Value teamwork and recognize that the best results come from supporting and learning from one another.
• Take initiative, follow through on commitments, and consistently deliver results.
• Build trust through reliability, transparency, and a strong sense of responsibility.

Physical Requirements

• The ability to communicate information and ideas so others will understand.
• Possess mechanical dexterity to perform equipment operation.
• Frequently moves items weighing up to 25 lbs. Occasionally moves items weighing up to 50 lbs.
• The ability to observe details at close range (within a few feet of the observer).

Required Minimum Qualifications

• High School Diploma or equivalent.
• Valid driver's license and ability to travel by both car and airplane.
• Legally authorized to work in the United States.

Other Qualifications

• Associate's Degree preferred.
• Well organized, process and data driven, logical thought-process, the ability to make decisions and act on them.
• Troubleshooting mindset.
• Demonstrated excellence in verbal and written communication skills.
• Ability to build and manage relationships and demonstrate resilience and ability to handle difficult situations with a positive "can do" attitude.
• Ability to work independently as well as in a team environment.
• Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S, and ServiceMax.
• Proven success in a fast-paced environment.
• Able to efficiently manage multiple tasks at the same time.
• Demonstrated ability to take initiative and use independent judgement.
• Displays personal and business integrity.
• Ability to work weekends and/or evenings on rare occasion.

Why Work for Us

• Medical, Dental and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth

Our Core Values

• Team-Oriented: We win together! We treat our teammates with respect.
• Get Things Done: We focus on results, not excuses. We consistently go above and beyond.
• Accountable: When we make a commitment, we keep it. Trust is earned.
• Curious: Curiosity is the spark for a solution. We are growth-minded and eager to learn.
• Driven to Win: A highly satisfied customer is our ultimate win. Profitable growth = winning.

Leading with integrity, collaboration, and passion in today's dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it's demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vision, and values, and drive our commitment to excellence.