Manager of Order Management (HBS) New Rocklin, CA

Work Authorization Candidates must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship. We are unable to sponsor or take over sponsorship of an employment visa at this time. Purpose of the Position The Manager of Order Management, HBS is responsible for leading the HBS Order Management team and overseeing all related processes, including order entry, delivery, and billing. This role interfaces with cross‑functional teams to ensure streamlined order fulfillment and serves as the key point of contact with SMA's Global Order Management team for process improvement. The Manager of Order Management, HBS is accountable for the execution of order intake and revenue recognition. Responsibilities Collaborate closely with GOM to manage all order management processes, and own and maintain policies and procedures related to order fulfillment. Lead the Order Management team to process sales and service orders and contracts, communicate with customers, and coordinate with internal functions including Sales, Operations, GOM, and CCM to organize order confirmation, arrange delivery, and process return shipments and transportation claims. Lead the Billing team to process billing of sales and service orders, including prepayment invoices and credit notes, create and maintain customer master data, obtain contract and PO signatures, arrange conditional waivers, and serve as the main contact for all billing inquiries, new customer applications, tax jurisdiction maintenance in SAP, and credit processing including RMA returns. Investigate, analyze, and lead cross‑functional problem resolution and process improvement initiatives with SMA HQ and internal functions including Accounting, Sales, Operations, and CCM. Own the monthly revenue forecast and coordinate with Supply Chain, Transportation, and CPM to provide monthly revenue recognition as accurately as possible. Provide reporting and analysis on open orders, open deliveries, allocations, sales forecasts, and other requested reports. Participate in the planning, design, development, testing, training, and communication of new and existing tools and processes. Lead, direct, evaluate, and develop Order Management staff to ensure effective use of team resources and that schedules and targets are met. Other duties may be required or assigned. Required Experience Minimum of 5 years of Order Management experience. At least 3 years of people management experience. Experience managing an operational unit and performing Order Management functions. SAP/ERP experience. In-depth knowledge of Order Management, including project and distribution business, service and O&M contracts, and billing. Specialized Skills Broad knowledge of revenue recognition, AR reconciliation, and sales tax including tax‑exempt certifications. Strong understanding of business context with the ability to collaborate closely with Sales, Service, Accounting, Supply Chain, and CPM. Proficiency with Microsoft Office Suite including Word, PowerPoint, and Excel. Excellent interpersonal, organizational, and written and verbal communication skills. Organized, detail‑oriented, and a high level of accuracy. Demonstrated ability to lead and drive process improvements. May require periodic travel for training or process review. Benefits Salary range of $87,000 to $100,000 annually, dependent on experience and qualifications. Comprehensive benefits including health, dental, and vision coverage, including $0 premium options. Hybrid work schedule with flexibility; specific in‑office expectations determined by the hiring manager. 401(k) plan with company match. Opportunities for professional development and training. Inclusive, collaborative, and innovative work environment. EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. #J-18808-Ljbffr SMA America