Automotive Service Advisor

Automotive Service Advisor With Classic CDJR - Lancaster Are you an energetic, customer-focused professional with a talent for sales and a passion for the automotive industry? Do you thrive in a fast-paced environment where every customer interaction is an opportunity to build trust and drive results? If so, we invite you to be part of our brand-new, rapidly expanding location as an Automotive Service Advisor with Classic CDJR - Lancaster! What We Offer Comprehensive Benefits: Health, Dental, and Medical coverage Financial Security: 401(k) retirement plan Work-Life Balance: Paid time off and flexible scheduling Career Growth: Opportunities to grow within a family-owned organization that promotes from within. Key Responsibilities Maintain manufacturer training and knowledge. Warmly greet customers upon arrival and obtain their vehicle information Accurately document vehicle symptoms as described by customers Provide maintenance recommendations based on age, mileage, and service history Prepare detailed cost estimates for labor and parts Communicate repair progress to customers and maintain regular updates Verify final invoices align with services performed Explain all completed work and associated charges to customers Work directly with extended warranties and insurance companies to process claims as needed What Were Looking For Proven Success: A track record of delivering exceptional customer satisfaction Experience: Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager is preferred, but not required. Energy and Drive: A high level of enthusiasm and a commitment to excellence Integrity: A professional demeanor and strong ethical standards Growth-Oriented: A desire for a long-term career with opportunities for advancement Why Join Mills Auto Group? As a family-owned business, Mills Auto Group has grown from a single dealership to 35 locations. We take pride in recognizing and promoting talent within our team. Many of our leaders started in entry-level roles, and were committed to helping you grow your career. If youre ready to join a dealership that values its employees and customers alike, apply now to Classic CDJR- Lancaster!