Customer Service Representative

Job Title Identify customer needs and sell Association products and services beneficial to customers needs. Process a variety of customer financial transactions in accordance with established guidelines and procedures. Essential Functions Meet sales and referral goals by identifying and selling Association products and services beneficial to the customers needs. Develop and maintain a current knowledge of new and existing products and services. Support the Association's sales objectives and campaigns by actively cross-selling basic products or by referring customers to other Association employees responsible for closing sales. Process a variety of customer financial transactions in accordance with established policies and procedures. Establish and maintain cash drawer limits according to policy. Ensure positive perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Call customers by name at least one time during the account transaction. Balance cash drawer and teller transactions in an accurate and secure manner within guidelines. Take consistent responsibility for the safekeeping of money received for cash drawer and the prompt accounting or transfer of funds to safeguard against loss. Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction. May perform vault duties such as ordering/shipping currency and coin and distributing money to tellers. Maintain regular and predictable attendance. Perform related duties and responsibilities as required. Qualifications & Requirements Minimum High school diploma or certified equivalency. Bilingual English and Spanish fluency (speaking, reading and writing) preferred. CSR I - Typically requires up to one (1) year of teller or cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers. CSR II Typically requires one (1) to two and a half (2.5) years of teller or strong cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers. CSR III Typically requires two and a half (2.5) or more years of teller experience in a financial institution environment, to include commercial bank, savings bank, credit union, or prior experience in a centralized vault type of environment which requires the use of math skills to pay and receive cash to customers. Ability to demonstrate and maintain a professional, outgoing, and pleasant demeanor at all times. Effective listening/probing skills necessary to identify customer needs and effectively match with bank products and services Ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing high level of customer service. Ability to create general correspondence and communicate effectively in verbal and written formats. Proficient keyboarding and ten-key/calculator skills. A working knowledge of Microsoft office applications including Word and Excel is preferred. Strong mathematical, organizational, and interpersonal skills. Ability to meet bonding requirements for employment purposes. Ability and willingness to work Saturday schedule as needed. Valid WA driver's license. Physical Requirements The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods. Pay Range CSR I The pay range for this position is $18.00 - $30.60 The typical hiring range for this position is $18.00 - $20.66 CSR II The pay range for this position is $19.44- $33.05 The typical hiring range for this position is $19.44 - $22.31 CSR III The pay range for this position is $21.00 - $35.69 The typical hiring range for this position is $21.00 - $24.09 The incentive plan for this position is the Community Banking Incentive plan. It is paid out quarterly and annually based on branch and individual performance. Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at As a community bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it's important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran First Fed invites all qualified interested applicants to apply for our career opportunities. If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools, please email Human Resources via View email address on click.appcast.io or call View phone number on click.appcast.io. Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process. Messages left for other purposes may not receive a response. We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor, and the Employee Polygraph Protection Act.