RN - Registered Nurse Navigator Triage - Population Health

Job Summary We’re working to create a national model for improving health. Today, we’re focused on bringing our region services that improve every facet of life to drive total health, inside and out. Through professional growth, quality improvement, and interdisciplinary collaboration, we’ve built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact. Hours This is a day/night position. 36 hours per week. Hours will fall between 7:00am and 7:30pm or 7:00 p.m.- 7:30 a.m. Shifts may be 12, 8, 6, or 4 hours in length. Schedules are made based on patient needs. Shift Differential Shift differentials are applied to eligible hours. Weekends and Holidays Every other weekend rotation and holiday rotation. Location This position is located in Danville, PA, but it does allow for remote work in the future. Travel Less than 25% – Travel may be required for orientation/training, meetings, or other business needs. Experience BSN preferred. 5 yrs nursing experience preferred. ICU/ED/Nurse Triage/Telephone Triage experience is strongly preferred. Specialty certification preferred. Proficient computer skills. Proficient with Microsoft products such as Word, Excel, PowerPoint, SharePoint, Windows, & Teams. Benefits at Geisinger Health, dental, and vision insurance Three medical plan choices, including expanded network options Pre-tax savings plans (FSA & HSA) Company-paid life, short-term, and long-term disability insurance 401(k) with automatic Geisinger contributions Generous PTO that accrues quickly Up to $5,000 in tuition reimbursement per calendar year MyHealth Rewards wellness program with financial incentives Family-friendly support: adoption/fertility assistance, parental leave, military leave, and Care.com membership Employee Assistance Program (EAP): mental health, legal guidance, childcare/eldercare referrals, and more Voluntary benefits: accident, critical illness, hospital indemnity, identity theft protection, pet insurance, and more Job Duties Performs a patient assessment via phone and documents patient chief complaint, patient reported symptoms, relevant history, and pharmacy and contact information using established protocols. Initiates and coordinates emergency treatment when necessary. Prioritizes incoming high priority telephone calls addressing urgent patient needs while reporting all pertinent information to the triage provider for decision making. Provides education to patients and families. Schedules, or facilitates scheduling of emergency appointments. Coordinates patient care and requests across departments, specialties and sites. Assists with orientation of new personnel to ensure that they are appropriately trained to support patients and providers. Executes and documents ongoing patient and customer communication, prioritizes communication to providers, and promptly responds to patient and customer needs. Reviews and reinforces instructions as directed by provider, to ensure patient's understanding of, and compliance with, treatment plan. Explains medical conditions. Manages patient concerns following documented clinical protocols with the goal of patient satisfaction while utilizing service recovery techniques. Ensures that all patient documentation is completed and routed in a timely manner. Suggests issues of improvement and offers solutions to the issues. Assists in coordination of care and services with external organizations including, but not limited to, insurance companies, home health, and other medical facilities. Position Details Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. Education Graduate from Specialty Training Program‑Nursing (Required), Bachelor's Degree‑Nursing (Preferred). Certification(s) and License(s) Licensed Registered Nurse (Pennsylvania) – RN_State of Pennsylvania; Basic Life Support Certification – Default Issuing Body. EEO Statement We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. #J-18808-Ljbffr