Patient Access Associate 3

Patient Access Associate 3

Location: Fairfax, VA Duration: 6 Months Position Overview This is a high-volume scheduling role supporting Maternal Fetal Medicine patients across four locations. The scheduler will coordinate appointments for high-risk pregnancy patients, often arranging multiple services during a single interaction, including physician consults, ultrasounds, nurse visits, and genetic counseling appointments.

Key Responsibilities

• Schedule patients across multiple locations
• Manage complex appointment coordination and referrals
• Handle high call volumes in a call center environment
• Process incoming faxes and referral documentation
• Update and maintain patient information in Epic
• Support administrative and scheduling functions while ensuring accuracy and efficiency

Required Qualifications

• Minimum 2 years of healthcare scheduling experience
• Epic experience is required and considered non-negotiable
• Experience in a hospital, clinic, or healthcare call center environment
• Strong computer skills and ability to navigate multiple systems
• Ability to learn quickly and work independently with minimal training

Preferred Experience

• Dedicated scheduling experience (preferred over front desk or registration experience)
• NICE scheduling platform experience
• Specialty practice or high-volume scheduling experience
• Experience managing complex scheduling workflows

Manager Preferences

• Candidates whose primary responsibility has been scheduling
• Strong Epic proficiency with little to no training required
• Stable work history (contract assignments are acceptable)
• Ability to work in a fast-paced environment and handle a high volume of work
• Strong communication, customer service, and organizational skills

Red Flags

• No Epic experience
• Primarily front desk/reception experience without scheduling

Duties and Additional Requirements

• Experience assisting Patient Access leadership to promote effective and efficient department operations and achieve revenue cycle goals by serving as a leader to front line staff
• Two years of patient access experience
• GED or High School Diploma
• Advanced communication and computer skills. Proven history of sound decision making; problem solving; and analytical thinking.
• Complex appointment scheduling via the NICE computer based system, requires use of EPIC and Teams.
• Experience as a scheduler needed. Schedules for 4 high volume, high-risk pregnancy clinics.

Why TalentBurst?

At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.