Sr Systems Management Analyst (EPIC)

Senior Epic Patient Experience Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Join a high-performing, mature Epic environment as our Senior Epic Patient Experience Analyst, where you'll play a key role in advancing AI-enabled Epic solutions that intelligently support patient access and engagement at scale. As a trusted subject matter expert, you will design, build, and optimize Epic systems by applying data-driven and AI-informed approaches to workflow design, decision support, and system optimization. Partnering closely with clinicians, operational leaders, and IT teams, you'll help modernize how Epic capabilities are delivered-balancing innovation, reliability, and responsible use of AI-while influencing system design, mentoring peers, and driving meaningful transformation across the care continuum.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Design, develop, and deploy Epic AI-powered solutions to address complex, patient-centered challenges with an emphasis on responsible AI use
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
• Lead the assessment, design, configuration, build, testing, and ongoing maintenance of Epic application systems supporting clinical and/or revenue cycle workflows
• Translate business and clinical needs into clear functional requirements and technical solutions
• Partner with stakeholders to document current and future-state workflows and optimize system design and user experience
• Execute and support system upgrades, enhancements, and optimization initiatives, adhering to Epic change control and quality standards
• Lead or contribute to Epic-related projects, including timeline management, risk identification, and deployment support
• Provide advanced troubleshooting and end-user support, collaborate with training teams, mentor other analysts, and maintain required Epic certifications
• Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows and decision-making
• Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Active Epic certification or proficiency in the applicable module, with ability to maintain required proficiencies and certifications: Ambulatory and MyChart
• 3+ years of experience as an Epic Analyst supporting or implementing Epic clinical and/or revenue cycle applications, including system build, testing, and workflow analysis
• 1+ years of experience analyzing complex operational requirements and translating them into effective Epic system configuration and solutions
• 1+ years of experience leading initiatives, managing competing priorities, meeting project timelines, and communicating risks and barriers to stakeholders
• Intermediate level of proficiency with Microsoft tools including Teams, Outlook, Word, PowerPoint, and Copilot, with the ability to work remotely with reliable internet, cellular access (2FA), and a private workspace

Preferred Qualifications:

• Lab Build experience (highly preferred)
• 3-5 years of healthcare industry experience
• Experience with multiple Epic implementation life cycles
• Experience mentoring or training other application analysts
• Experience working in large, complex healthcare environments
• Familiarity with Lean principles or process improvement methodologies

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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