Life Policy Administrator II

Life Policy Administrator II

Job Category: Life Policy Administration

Full-Time

Hybrid

Location: Cleveland, OH 44144, USA

Description

Medical Mutual employees must submit their applications through MySource. This is a hybrid role requiring 3 days per week on-site in our Brooklyn, Ohio office. Seeking applicants that reside within a 50-mile radius of the Dublin, Ohio office.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Interacts with Sales and Service customers to define and finalize routine to moderately complex life benefits in compliance with state and federal mandates. Processes and sets up new group life and disability insurance cases. Prepares and audits group policy and certificate documents. Coordinates with membership billing department to ensure life premium rating and benefit parameters are set up accurately and billing is accurate. Responds to inquiries from customers and consults with marketing and underwriting to identify product specifications and requirements.

Responsibilities:

• Reviews and compiles new group documents in preparation for issuance. Ensures benefits can be systematically administered and are in compliance with state regulations, as assigned.
• Codes routine to moderately complex group benefits and creates policy and certificate documents in certificate development system, as assigned.
• Creates and releases billing documents and verifies billing for accuracy. Tracks and logs premium information for self-administered clients for underwriting and finance reporting, as assigned.
• Reviews and audits issuance documents to ensure accuracy prior to issuance. As back- up, conducts peer audits to ensure accuracy
• Resolves inquiries with minimal assistance by analysis and research, and coordinates response to inquiries in conjunction with sales, service, and other internal departments.
• Participates in department projects as assigned by management, such as testing of system upgrades, enhancements to systems etc.
• Performs other duties as assigned

Qualifications:

Education and Experience:

• Associate Degree in Business Administration or related field or equivalent combination of education/training and experience.
• 3 years of experience as a Life Policy Administrator or equivalent experience in a life insurance or similar company.

Professional Certification(s):

• Working towards Associate or Fellow, Life Management Institute (ALMI or FLMI) Certification, preferred.

Technical Skills and Knowledge:

• Intermediate to advanced Microsoft Office skills.
• Thorough knowledge of life insurance products and policy issuance.
• Strong math skills.
• Good research, problem solving and organizational skills.
• Ability to work independently with minimal assistance.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.