Customer Service Representative

Job Description

Job Description

Are you the kind of person who enjoys turning a customer's problem into a positive experience? If so, All Abuzz Electric is looking for a full-time Customer Service Representative in Laurys Station, PA who can be the warm, professional voice our customers trust from the very first call. If you're ready to build meaningful connections while growing your career with a company that truly values its people, apply today!

We know that exceptional customer experiences begin with exceptional team members. That's why we strive to create a workplace where employees feel supported, appreciated, and empowered to succeed. As our Customer Service Representative, you'll earn $15-$20 per hour while enjoying a full-time schedule, Paid Time Off, and access to Health, Dental, and Vision Insurance . Beyond the benefits, you'll be joining a team that believes in collaboration, growth, and helping one another succeed.

If you're looking for a rewarding opportunity where your contributions make a genuine impact every day, we'd love to hear from you.

THE GROWTH YOU HELP PROVIDE AS A CUSTOMER SERVICE REPRESENTATIVE

As our Customer Service Representative, your day begins by answering incoming calls from customers seeking assistance with their electrical needs. You listen carefully to understand their concerns, guide them toward the right solutions, and confidently schedule appointments that meet their needs. Throughout the day, you proactively make outbound calls to customers and leads to help fill available openings and maximize scheduling opportunities. You build genuine relationships that make customers feel heard, valued, and comfortable, while clearly explaining our services, benefits, memberships, and available options so they feel confident in their decisions. Whether you're addressing questions, resolving concerns, or helping customers navigate the booking process, you take ownership of every interaction and strive to create an experience that exceeds expectations from the first conversation to the final appointment booking.

OUR IDEAL CUSTOMER SERVICE REPRESENTATIVE

We're looking for a dedicated team-player who can meet the following qualifications:

• 1+ years of customer service experience
• Strong communication skills and confidence speaking with customers over the phone
• Strong verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable making outbound calls and speaking with customers
• Basic computer skills and ability to learn new software
• Professional, positive, and solution-oriented attitude

Preferred Qualifications:

• Customer service, scheduling, call center, or sales experience
• Appointment booking experience
• Outbound calling experience
• Home services industry experience
• Electrical, plumbing, HVAC, or construction industry background
• Relationship-building abilities
• Experience discussing pricing, services, memberships, and financing
• CRM or customer management software experience
• Ability to proactively identify scheduling opportunities
• Bilingual English/Spanish
• Experience resolving challenging customer situations
• Strong attention to detail and organizational skills

ABOUT US

All Abuzz Electric is proud to be built on the family-first values established by JEOAH Electric, a family-owned company founded by father-son team Erwin and Owen Carrasquilla. From the beginning, their mission has been simple: provide top-quality electrical services while creating a workplace where employees feel respected, supported, and empowered to grow. They believe that treating people with kindness, transparency, and integrity creates stronger teams, happier customers, and a better overall work environment. Here, you're not treated like a number or just another employee. You're welcomed as part of a family-oriented culture that genuinely invests in your success. We provide the tools, guidance, and opportunities needed to help team members thrive personally and professionally while fostering a workplace where teamwork, accountability, and excellence are celebrated every day.

HOW TO JOIN US

Apply now to become the next Customer Service Representative at All Abuzz Electric. Use our initial application! The process is quick, easy, and mobile-friendly, allowing you to get started in just minutes.