Field Service Engineer

Field Service Engineer

Location: Boston, Massachusetts, United States (Hybrid and remote options available)

Responsibilities:

• Serve as the primary point of contact for customer inquiries and technical support related to cryogenic single photon detectors (SNSPD systems).
• Diagnose and troubleshoot technical issues reported by customers, providing timely and accurate solutions.
• Perform product installation and training both remotely and on-site.
• Collaborate with R&D, Test, and Manufacturing teams to resolve complex customer issues.
• Document all customer interactions, including issues and resolutions.
• Contribute to the development and improvement of support documentation, FAQs, and knowledge base articles.
• Stay current on product updates, features, and industry trends to provide proactive support.
• Continuously improve customer support processes to enhance customer experience.

Qualifications:

• Undergraduate or graduate degree in Physics, Engineering Physics, Electrical Engineering, or a related field.
• Hands-on experience with at least three of the following: Cryogenics, High Vacuum, Optical Metrology, RF Electronics, PLC Programming, or Network Architecture.
• Proven track record of troubleshooting complex, multidisciplinary systems integrating hardware and software.
• Strong ability to explain complex technical concepts clearly to diverse stakeholders.
• Valid driver's license with willingness to travel globally for on-site installations and support.
• Self-starter with the ability to work under pressure and thrive in collaborative, fast-paced environments.

Preferred:

• Understanding of the interaction between multiple technical domains, e.g., how RF noise affects optical measurements in cryogenic environments.
• Experience managing end-to-end installations or complex site surveys independently.
• Product ownership mindset: identifying root causes and suggesting design improvements.
• Proficiency in industry tools such as LabVIEW, Python for automation, or advanced CAD viewers.
• Fluency in multiple languages reflecting a global customer base.
• Experience coaching junior engineers or creating technical documentation to elevate team knowledge.

Benefits and Compensation:

• Base salary: $110,336 - $144,459 (varies based on experience, skills, and location).
• Total compensation includes base salary, bonus, and equity.
• Benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, home internet stipend, and pet insurance.
• Opportunities to work at IonQ offices in College Park, MD; Bothell, WA; Toronto, Canada; and Basel, Switzerland.

Other Information:

• Travel requirement: approximately 70%.
• Employment contingent on U.S. export control compliance and verification of "U.S. Person" status for technical positions.
• IonQ is an Equal Employment Opportunity employer committed to diversity, equity, and inclusion.
• Employees are empowered to work autonomously and collaboratively in a supportive environment.