Program Manager

Job Description

Job Description

Position Summary

Isabel's House is seeking a dedicated, organized, and compassionate Program Manager to support the daily operations of our 24/7 crisis nursery. This position serves as a key leadership partner to the Program Director, helping ensure a safe, structured, and trauma-informed environment for children while supporting the direct care team.

The ideal candidate is a strong communicator, dependable leader, and proactive problem-solver who enjoys developing staff, improving daily operations, and making a meaningful difference in the lives of children and families.

Key Responsibilities

• Oversee daily direct care operations, ensuring consistency with organizational policies, procedures, and licensing requirements.
• Monitor staffing coverage, staff-to-child ratios, attendance, timekeeping, and scheduled hours to maintain appropriate coverage and minimize unnecessary overtime.
• Lead orientation, onboarding, initial training, and mentoring of new direct care employees.
• Provide ongoing coaching, guidance, and routine check-ins to support staff performance, accountability, and professional development.
• Coordinate staff training requirements and track completion of mandatory certifications and ongoing professional development.
• Identify operational challenges, staffing concerns, opportunities for improvement, and communicating recommendations to the Program Director.
• Support implementation of program procedures, safety protocols, and trauma-informed care practices.
• Maintain accurate operational records and assist with reporting, documentation, and licensing preparation.

Qualifications

• Bachelor's degree in business administration, non-profit management, public administration, or related field, or a minimum of three years of relevant experience in staff leadership, scheduling, training, or program operations.
• Previous experience in childcare, residential care, social services, nonprofit programming, or a related field preferred.
• Knowledge of trauma-informed care, child development, and working with children and families experiencing crisis is a plus.
• Strong organizational, communication, problem-solving, and interpersonal skills.
• Ability to manage competing priorities, exercise sound judgment, and maintain confidentiality.
• Ability to successfully complete required background screenings and organizational training.

Why Join Isabel's House?

At Isabel's House, our mission is to provide immediate refuge for children whose families are experiencing crisis. Our team plays a vital role in keeping children safe, supporting families, and strengthening our community.

This is an opportunity to join a mission-driven organization, support a dedicated direct care team, and make a lasting impact on the children and families we serve.