Scaled CSM — Own High-Volume CS Playbooks
$140k - $180kPylon
Pylon is seeking a Scaled Customer Success Manager to join their team in San Francisco. The role involves managing a high-volume portfolio, ensuring all customers receive a quality experience, and refining internal processes for efficiency. Ideal candidates are enthusiastic about in-person collaboration and have strong communication and analytical skills. The position offers a compensation range of $140K - $180K, along with comprehensive health benefits and unlimited PTO. #J-18808-Ljbffr Pylon
$140k - $180k
.... We don't believe scale should mean worse customer... ...that by using our own tools and creating... ...Role As a Scaled CSM, you'll be... ...Do Join our scaled CS Team: Work alongside... ...CS team to manage a high‑volume portfolio while ensuring... ...and Refine the Playbook: Run established success...SuggestedWork at officeRelocation- ...Success Manager to own relationships with Ambrook... ...: you'll create the playbook for how we manage,... ...relationships at scale. You'll work closely with CS leadership and our Product... ...the playbook for high-quality customer... ...people. This is a high-volume relationship role,...SuggestedWork at officeRemote workWork from homeFlexible hoursShift work
$20k - $200k
...growing team and lead our CS function. This role will own the post-sale, renewal and... ...clients receive proactive, high-touch service. This is a hybrid... ...Custom Channels, including playbooks, QBR templates, onboarding... ...improvements to scale the CS org as the company grows...SuggestedWork at officeRemote workMonday to FridayFlexible hours3 days per week$30k - $200k
...Manager at Spekit, you own the outcomes for a portfolio... .... This is a high-impact, high-visibility... ...moving startup where the playbook is still being built - you... ..., Gainsight, or similar CS tooling ~ Experience with... ...over how CS is built and scaled Competitive salary, equity...SuggestedWork at officeRemote work$160k - $190k
...expanding access to high-quality services for... ...Frontera Health, you'll own the health and growth... ...also shaping how the CS function operates at scale. You're not just... ...you're building the playbooks, processes, and team... ...health data, coaching a CSM through a tough renewal...SuggestedFull timeContract workWork at officeLocal area$65k - $80k
...tech-savvy, and energized by high-volume client engagement? Do you thrive... ...delivering customer value at scale by blending customer... ...simultaneously. What You’ll Do… Own Customer Engagement &... ...Contribute to the evolution of scaled CS playbooks, processes, and tooling...$120k - $135k
...natively within their own products. As Senior Partner... ...health across booking volume, rate quality,... ...partner conversations High bar for communication:... ...or partner onboarding playbooks Exposure to GBV-based... ...the Omni partner base scales Travel required for partner...Contract workRemote work$120k - $150k
...of WFS Group WFS is a high‑performance RevOps agency... ...services to help them scale faster than ever before... ...powered by our proprietary playbooks, and then hiring,... ...activation engine. This role owns the entire learning... ...overwhelmed by fast‑paced, high‑volume sales environments....Full timeMonday to FridayFlexible hours$110k - $125k
...Success Manager, you will own a named book of... ...commercially confident CSM who is ready to own a book... ...retention outcomes within a scaling Customer Success organisation... ...Engineering teams. Playbook Innovation: Help build... ...HubSpot/Salesforce), and CS platforms to build data-...Work at officeFlexible hours3 days per week- ...ideal candidate should have a Bachelor's degree in accounting, along with over 10 years of relevant experience, particularly in high-volume environments. We offer a competitive total rewards package, including performance bonuses and flexible benefits to support our employees...Flexible hours
- ...accounts at Pylon, you will own commercial outcomes for a defined... ...and negotiations, ensuring high renewal rates and... ...customers ~ Excited to build playbooks to help scale up the AM team ~ Comfortable... ...capable of managing a high-volume workload. Product Curiosity...Work at officeRelocation
$170k - $200k
...Principal Customer Success Manager to own and grow our most important... ...contributor on the US CS team, working with a focused book... ...stakeholders, significant ARR and high expectations. These are clients... ...team members, contributing to playbooks, account approaches and how we...Remote work- Pinnacol Assurance is seeking an enthusiastic individual to provide excellent customer service in a high-volume environment. Responsibilities include educating customers about services, managing communications, and supporting claims processes. The ideal candidate has a...
$60k - $85k
...the sales leader who can aggressively scale revenue. What You'll Do Run full-... ..., proposal, negotiation, close. You own the deal. Work a high-volume inbound pipeline. ~25 qualified... ...objections repeat, you flag them. The playbook improves from what you bring back....Contract workWork at officeImmediate startRemote work- ...communication and service recovery. Strong CS team engagement with clear... ...professional presentation, and high-touch client interaction.... ...-house teams, and vice versa. Own the onboarding and training experience... ...fields. Experience in high-volume environments. Strong...Seasonal workShift work
- Senior CS Operations Manager Role Description We're looking for a Senior Customer Success Operations Manager who can own and scale the analytical, planning, and systems infrastructure that our... ...decisions at the leadership level. Highly Preferred Experience working in...Full timeContract workWork from home
$90k - $100k
...Where You Fit In: We are seeking a high-impact Manager, Sales Development to lead and scale our Sales Development team. This... ...achieve and exceed goals. Own Sales Development performance metrics... ...Commission based on opportunity volume. Depending on experience. We understand...Work at officeRemote work- A leading retail and restaurant chain in Colorado is seeking an experienced Retail General Manager to oversee operations at high-volume facilities. Responsibilities include driving sales, managing teams, and ensuring customer satisfaction. Candidates should have 2-3 years...
$45k - $50k
...in-one platform to manage and scale hybrid wellness businesses—... ...on inbound support inquiries, owning each interaction from first message... .... This is a fast-paced, high-volume support environment. You'll... ...that don't have a clean playbook yet. Unlock the full power...Local areaRemote workShift work$95k - $105k
...while also carrying your own outreach and pipeline... ...them accountable to a high-performance bar. You’ll... ...outbound engine refining playbooks, sequences, and... ...structure as the team scales Individual Contributor... ...years of SDR/BDR or high-volume outbound sales experience...- ...segments with the right personas. Owning data quality and hygiene for... .... 2. Prospecting Driving high‑volume, high‑quality outreach across... ..., sharing best practices and playbooks. Contributing to the... ...workflows, personalise outreach at scale, and surface insights from...Remote work
- ...What You’ll Do Hunt High‑Value Accounts: Identify... ...Sell AI: Leverage our own platform and modern stack... ...personalize outreach at scale. Partner with... ...Leadership to refine the GTM playbook. Your feedback from the... ...velocity daily outreach volume. We value grit and hustle...Work at officeShift work
$155k - $175k
...infrastructure company built from the ground up, we own and operate each layer of the stack — from... ...a sense of urgency, who believe in the scale of our ambition and thrive on a path not... ...their AI strategies, and be part of a high‑performing team that believes in each...Full timeTemporary work- ...successful customers, and stay that way. You'll own the full relationship: onboarding a newly... ...with HubSpot, Intercom, or onboarding/CS tooling Any background in agriculture,... ...founder and the CS lead, and shape how customer success operates as we scale. #J-18808-Ljbffr...
- ...in This Role: Drive Post-Sales Success: Own and lead the customer’s post-sales... ...will have extensive experience leading large-scale digital business transformations, acting as... ...Proven track record in building and leading high-performing Customer Success or Consulting...Work at officeRemote workFlexible hours
$100k - $120k
...closing strategic upsell opportunities. You'll own a portfolio of premium accounts, becoming... ...multiple priorities across accounts. ~ Highly proficient using tools like Salesforce,... ...? Impact: You'll play a key role in scaling a customer centric revenue function....Full timeTemporary workWork at officeRemote workWork from homeFlexible hours2 days per week$90k - $110k
...Enterprise Customer Success Manager who is ready to own a portfolio of our highest-value accounts... ...EXPECT You will join a small, senior CS team at a company that is actively investing in what customer success looks like at scale. You will be based in our Denver office,...Full timeTemporary workWork at office$106k - $125k
..., you care about your customers and view their success as your own ~ Excellent written and verbal communication skills - able to... ...and approachable manner ~ Acute attention to detail to track high-volume tactical program elements across multiple customers ~ Flexible...Work at officeLocal areaRemote workRelocationFlexible hours3 days per week- ...infrastructure company built from the ground up, we own and operate each layer of the stack — from... ...a sense of urgency, who believe in the scale of our ambition and thrive on a path not... ...their AI strategies, and be part of a high-performing team that believes in each...Full timeTemporary work
$86k - $105k
...faster, make better decisions, and scale with precision. With $300B+... ...stronger. If you’re energized by high standards, rapid growth, and... ..., Claude) as part of your core CSM workflow to improve efficiency... ...apply AI across your book and your own workflow, and share what works...Local areaRemote workWork from homeFlexible hours
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