Customer Success Manager

About Farmshare Independent meat is better. It should win. Four companies control 85% of U.S. beef processing, not because they produce better meat, but because they out-coordinate everyone else. Farmshare is building the coordination layer for the other side: the operating system independents run their plants on, the intelligence that turns their data into decisions, and the network that lets them sell into markets the Big Four used to control. Many small plants, one network. Thousands of independent processors, operating with the coordination and intelligence the Big Four spent fifty years building, without any one of them needing to become a Big Four packer. The role This is where new customers become successful customers, and stay that way. You'll own the full relationship: onboarding a newly signed plant, getting them to daily value fast, and keeping them healthy for the long haul. Our service is genuinely white‑glove, and protecting that is the heart of the job. Our customers are not software people. They run kill floors and cut rooms. Your job is patience, teaching, and making the technology disappear into their day. What you’ll do Onboard new plants: import their data, build their cut sheets, run training sessions, and get them to real value within two weeks of signing Turn a single owner‑contact into a rooted account by training a second "Farmshare expert" inside each plant Own frontline support beyond what our AI assistant handles: answer questions, triage issues, and make sure nothing festers (a lingering problem is how we lose these accounts) Watch account health and reach out proactively to quiet or low‑usage customers before they drift Feed product and engineering the friction you see so we fix root causes, not symptoms What you bring 1–3 years in customer onboarding, implementation, support, or account management Exceptional patience and a teacher's instinct with non‑technical people Organized and self‑directed; you can run a dozen onboardings without dropping one Warm, steady, and genuinely likable on the phone; our customers should look forward to hearing from you Nice to have Experience with a non‑technical or rural customer base Familiarity with HubSpot, Intercom, or onboarding/CS tooling Any background in agriculture, food, or manufacturing - or just a genuine interest in them! Why it's a good seat This is the ground floor of our customer success function. You'll own the customer relationship from day one, work directly with the founder and the CS lead, and shape how customer success operates as we scale. #J-18808-Ljbffr