Customer Care Representative

Job Description

Job Description

Job Summary:

The Customer Care Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

 

Supervisory Responsibilities:

· None

 

Duties/Responsibilities:

· Interact with customers via telephone or email to provide support and information on truck deliveries. Email is done throughout the day as they come in. 

· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff.

· Ensure that appropriate actions are taken to resolve customers’ problems and concerns.

· Maintains records of customer interactions with details of inquiries, complaints, or comments.

· Coordinate a wrecker service to pick up and deliver units to final location. While keeping detailed documentation of all moves

· Issue payment for all wreckers arranged

· Reconcile all payments made via bank website

· Assist in contacting repair facilities to get breakdown updates on all units.

· Create, research and send out specific reports internally and to our customers.

· Performs other related duties as assigned.

Required Skills/Abilities:

· Excellent communication skills including active listening.

· Service-oriented and able to resolve customer grievances.

· Proficient computer skills with the ability to learn new software.

· Multitasking and time management

Education and Experience:

· High school diploma or equivalent.

· Customer service experience required.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.