Data Center Technician L2 at NTT America, Inc. Mesa, AZ

Data Center Technician L2 – Mesa, AZ Your day at NTT DATA: The Skilled Critical Facilities Maintenance Technician has a substantial understanding of their role and applies their knowledge and skill to carry out responsibilities relating to the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems. This role maintains and follows the processes that maximize customer uptime in the most cost‑effective way. This role also ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. The Skilled Critical Facilities Maintenance Technician acts as an informal team leader, fostering a collaborative and innovative team culture focused on achieving operational excellence. Essential Duties & Responsibilities Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. Systems of responsibility include: Mechanical responsibilities will include chilled water systems and components, HVAC systems such as rooftop units, CRAC/CRAH units, and humidification systems. Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load. Fire Life Safety responsibilities will include wet sprinkler systems and pre‑action sprinkler systems as well as their associated detection devices. Tests performance of electromechanical assemblies and electronic voltmeters. Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes. Inspects parts for surface defects. Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools. Aligns, fits or assembles component parts, using hand or power tools. Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control. Analyzes systems to ensure best practices for both internal and external customers. Provides feedback to DCO Engineering on the effectiveness of existing standards and processes. Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades. Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program. Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. Manages systems to avoid unplanned customer‑impacting events. Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems. Performs other duties as assigned. Regular, predictable attendance is essential to satisfactory performance. Knowledge, Skills & Abilities Possess an understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLCs, generators, switchgear, UPS systems, STS, ATS, PDUs, chilled water systems, CRAC/CRAH, pre‑action sprinkler systems. Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety. Current knowledge in industrial safety best practices (e.g. lockout/tag out, arc flash protection, OSHA and state regulations). Familiarity with data trending/tracking and analysis and the ability to utilize a PC‑based integrated critical monitoring systems. Ability to process hand‑and‑eye requests as required (e.g., tape rotation, rack and stack of equipment, inventory hardware, power cycle devices, patch cable install/removal). Demonstrated hands‑on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems Large Centrifugal Chillers Cooling Towers Heat Exchangers Water Treatment Systems VFDs and Pumps HVAC equipment CRAC/CRAHs Humidification Systems Water heaters Water/Air filters BMS and PLC Controls Emergency Standby Diesel Generator Systems Fuel/Oil systems 480/277 and 208/120 electrical generation and distribution Static UPS Systems Double Interlock Pre‑Action Systems Excellent communication skills, both written and oral. Proficient with MS Office Suite (Word, Excel, PowerPoint, Project). Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems. Ability to learn quickly and address issues as they arise during normal working hours or after hours. Ability to operate in and promote a rigorous process‑driven team environment. Ability to logically analyze and solve problems. Ability to effectively multi‑task multiple projects. Ability to operate hand and machine tools (hammer, drill, saw, etc.). Ability to operate electrical tools such as a multi‑meter or infrared camera. Ability to operate a forklift. Must be comfortable working in a high‑stress, fast‑paced environment with shifting priorities. Must be able to work on a shift which may require nights, holidays, and some weekends. L2 Education & Experience Associate of Science in Technology degree or equivalent education and/or work experience. Minimum of 3 years in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semiconductor, or power plant). CPR/First Aid and NFPA 70E Certification during employment. Possession of an OSHA approved forklift certification or the ability to obtain one after hire is required. High School Diploma or GED required. Physical Requirements Primarily walking, standing, and bending with some sitting. Ability to communicate effectively with verbal, visual and listening skills. Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments. Able to lift and carry heavy equipment, up to 50 pounds. Ability to climb ladders and work on raised platforms. Work Conditions Data Center environment with varying temperatures and loud noises. Potential extensive daily usage of workstation or computer. Must work on‑site; no telecommuting permitted. Special Requirements Must be willing to be part of the after‑hours notification and escalation protocol. Must wear leather close‑toed shoes with a solid rubber sole. This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable. Compensation and Benefits NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $33.90 - $50.90 and is eligible for overtime pay in accordance with local state and federal 'Wage and Hour' requirements. All regular full‑time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time‑off, medical, dental, and vision benefits, life and supplemental insurance, short‑term and long‑term disability, flexible spending account, and 401(k) retirement plan to create a rich Total Rewards package. Workplace Type On‑site Working Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. #J-18808-Ljbffr Itlearn360