Medical Assistant (Float)

Medical Assistant Float

Novant Health–GoHealth Urgent Care

Pay Range: $19.00 – $24.25 per hour

Locations: Float between these locations:

Mt Island, Midtown, Berewick, Steele Creek

Novant Health, one of the nation's leading healthcare providers, and GoHealth Urgent Care, a consumer-centric, on-demand care company, have partnered to operate urgent care centers across North Carolina.

At Novant Health–GoHealth Urgent Care, we put patients first by providing:

• An effortless and compassionate patient experience
• A welcoming, team-oriented culture of care
• Seamless integration with leading health systems and the communities we serve

We invite you to be part of our growing team.

We offer a competitive and comprehensive benefits package, including:

• Medical, Dental, and Vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP) and wellness resources, with a strong emphasis on mental health
• Generous Paid Time Off (PTO)
• Monthly incentive pay based on performance metrics
• Career growth and advancement opportunities

The Medical Assistant supports providers in delivering high-quality urgent care services. This role assists with patient intake, clinical procedures, front desk operations, and overall patient flow to ensure a safe, efficient, and positive experience for every patient.

Essential Functions:

• Register patients and collect required paperwork, insurance information, and eligibility verification
• Process co-pays and schedule appointments
• Coordinate referrals to specialists as directed
• Prepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical record
• Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight
• Perform point-of-care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers
• Draw and prepare blood specimens for laboratory analysis
• Prepare and stock exam rooms; monitor supplies and inventory
• Maintain accurate medical records, including scanning and documentation
• Answer phones, manage correspondence, and maintain a welcoming reception area
• Conduct patient follow-up courtesy calls
• Perform opening and closing duties, including cash handling, end-of-day reconciliation, and securing the facility
• Perform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as needed
• Adhere to all clinical, safety, and organizational policies
• Perform other duties as assigned

Education:

• High School Diploma or equivalent — Required
• Graduate of a Medical Assisting Program — Preferred

Work Experience:

• Minimum of 1 year of Medical Assistant experience — Required
• Front desk or patient registration experience — Preferred

Licensure & Certifications:

• Basic Life Support (BLS) — Required at time of hire
• Must be obtained through the American Red Cross (ARC) or American Heart Association (AHA)

Medical Assistant Certification Requirements:

For candidates with less than three (3) years of Medical Assistant experience, one of the following certifications is required:

• CCMA – Certified Clinical Medical Assistant (NHA)
• CMA – Certified Medical Assistant (AAMA or CHP)
• RMA – Registered Medical Assistant (AMT, AAH, or ARMA)
• NCMA – National Certified Medical Assistant (NCCT)
• NRCMA – Nationally Registered Certified Medical Assistant (NAHP)

Certification Alternatives:

Experience-Based Pathway:

• 3+ years of Medical Assistant experience
• 1+ year of experience in a Hospital, Emergency Department, or Urgent Care setting

Note: Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment in a Medical Assistant role.

Alternative Credentials (Accepted at Time of Hire):

• Graduate of an Accredited School of Nursing (LPN or RN)
• EMT or Paramedic (NREMT)
• Certified Nursing Assistant (CNA)

Additional Requirements:

• CPOE (Computerized Provider Order Entry) certification — must be obtained within two (2) weeks of start date

Knowledge, Skills & Abilities:

• Proficiency in core Medical Assistant clinical duties
• Strong computer skills with efficient typing ability
• Working knowledge of Microsoft Word and Excel
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively in a team environment
• Excellent written and verbal communication skills
• Demonstrated commitment to fairness, respect, and cultural sensitivity in patient care