Administrative Manager, Direct Services

Administrative Manager, Direct Services

Market St - Philadelphia, PA 19107

Overview

Salary Range $80,000.00 - $88,000.00 Salary/year Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage Up to 25% Category Health Care

Description

Equal Opportunity Employer

The mission of the Health Federation of Philadelphia is to promote community health by advancing access to high-quality, integrated, comprehensive health and human services. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia's employment practices, including recruiting, hiring, training, and promotion.

JOB SUMMARY

The Division of Reproductive, Adolescent, and Child Health (ReACH) of the Philadelphia Department of Public Health (PDPH) is seeking an Administrative Manager, Direct Services to oversee the operational and administrative infrastructure for key direct service programs, including a newly integrated Doula Services Program (merging the Community Doula Support Program and Healthy Start Doula Program) and the Parents as Teachers (MOM-PAT) Home Visiting Program. This role provides administrative leadership across programs that support pregnant people, families, and young children, with a focus on improving perinatal and early childhood outcomes and reducing disparities, and will directly supervise the Administrative and Education Coordinator, Doula Services; the Program Manager, Doula Services, and the Program Manager, MOM-PAT. The Administrative Manager will play a critical role in supporting the operational integration of the doula programs while ensuring strong program management, fiscal oversight, and compliance with funder and model requirements.

Job Specifications

Responsibilities/Duties:

• Provides overall administrative leadership for the integrated Doula Services Program and the Parents as Teachers (MOM-PAT) Home Visiting Program
• Supports the operational integration of the Community Doula Support Program and Healthy Start Doula Program into a unified Doula Services Program
• Oversees program operations, workflows, documentation systems, and administrative processes to ensure compliance with PDPH, funder, and model requirements
• Manages and monitors program budgets in coordination with PDPH fiscal staff and external partners
• Prepares monthly and other required programmatic and fiscal reports and ensures timely completion of grant and contract deliverables
• Supports program planning, sustainability, and expansion, including contributing to grant writing, contract renewals, and implementation of new initiatives
• Uses adaptive problem-solving to address evolving program needs, funding requirements, and operational challenges

• Oversees onboarding, orientation, and administrative supervision structures for doulas and program staff across the integrated doula program
• Maintains supervision systems focused on administrative performance, documentation, workload management, and adherence to protocols (non-clinical supervision)
• Coordinates required trainings to ensure compliance with program, funder, and model expectations
• Identifies and supports professional development opportunities for staff
• Provides administrative oversight for Parents as Teachers staff to ensure fidelity to the model

• Works closely with the Programs Manager, Doula Services to ensure effective implementation of the integrated doula model, including participant flow and assignment
• Coordinates across PDPH divisions, external agencies, and community partners to support integrated service delivery

• Monitors program implementation to identify gaps, inefficiencies, and opportunities for improvement, particularly during and after program integration
• Supports continuous quality improvement efforts across programs
• Contributes to strategic planning related to workforce development, service delivery, and program growth

Qualifications

Education:

• Bachelor's degree in public health, social sciences, public administration, or related field required
• Master's degree in public health or related field preferred

Skills/Experience:

• At least 35 years of experience in program management, administration, or direct service program operations
• Experience overseeing program budgets and supporting fiscal monitoring and reporting
• Preferred experience in maternal and child health, home visiting, or community-based programs
• Familiarity with Healthy Start and/or Parents as Teachers models preferred
• Experience supporting program implementation, integration, or scaling of services strongly preferred
• Strong written and verbal communication skills
• Skilled in Microsoft Word, PowerPoint, and Excel
• Able to handle multiple tasks and manage project timelines with a high degree of organizational skill
• Ability to work with a variety of cultures and diverse audiences

Work Environment: Standard office setting with extended periods at work station and periodic use of office equipment.

Position Type and Work Schedule: Full time position, typical hours are Monday through Friday 8:30 am to 5:00 pm.

Travel: Local travel to program sites, hospitals, community organizations, and meetings as needed.

Physical Demands: Ability to transport materials and supplies, including occasionally moving items up to 25-30 lbs. Extended periods of computer use required.

Salary and Benefits: Salary commensurate with experience. Expected range: $80,000$88,000 depending on qualifications. Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

• Medical with vision benefits
• Dental insurance
• Flexible spending accounts
• Life and AD&D insurance
• Short- and long-term disability insurance
• 403(b) Retirement Plan, with a company contribution
• Paid time off including vacation, sick, personal and holiday
• Employee Assistance Program

Eligibility and participation is handled consistent with the plan documents and HFP policy.

DISCLAIMER

The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains "at will." The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Health Federation of Philadelphia