Technical Support Specialist

Overview Join a leading global law firm with a presence in 27 key business centers worldwide. They are seeking a Technical Support Specialist to provide office-based technology setup and support in their New York office. Collaborate with local and global teams to ensure seamless technology services for end-users, aligned with the firm’s strategic goals. Responsibilities Provide excellent 2nd line/desk side incident, problem, and request management support, following established processes. Resolve escalated Service Desk tickets, managing customer expectations effectively. Communicate problems impacting the business, such as outages, proactively. Support video conferencing network and peripherals locally and across offices. Manage video and audio conferences, including software from Cisco, Webex, Zoom, and Microsoft Teams. Troubleshoot and resolve hardware and software issues, maintaining firm standards. Assist in hardware upgrades, asset management, and IT projects. Contribute to the knowledge base and stay informed about industry trends. Qualifications Proficiency in Microsoft Office products; advanced OS and registry problem-solving. Strong grasp of AD, Active Directory roles, Exchange, TCP/IP, DNS, DHCP, VPN for desktop support. Extensive hardware knowledge including printers, laptops, iPhones, Android devices. Imaging, configuring PCs to firm standards, laptop repairs, and hardware troubleshooting. Experience with document management systems and e-filing processes. Ability to manage projects, meet timelines, and work within budgets. Customer-oriented approach and responsive service delivery. Familiarity with video conferencing software and AV equipment. Adherence to IT and security policies, quality assurance practices. Flexible to provide overtime and on-call support when needed. Salary: the salary ranges between $80,000-$82,000 per year, based on experience. #J-18808-Ljbffr Gainor Staffing