Technical Support Specialist

Direct message the job poster from Net2Source Inc. Hiring for Fortune 500 Engineering, Energy, Chemicals, Airline, Manufacturing and Industrial Clients Job Title: Technical Support Specialist (Contact Center ) Duration: 6 months (Possible Extension) Location: 100% Remote (USA) Positions Available: 30 Training Schedules: Training: Full Time Training (Monday-Friday) through July 4 (Will not be working on the holiday.) Production Begins (Production Schedule will include weekends.): Saturday, July 5th Full Time/Weekend Required Positions: This class will be recruiting full-time workers who have weekend availability (8hr/week). Must work weekends. Client is flexible but the candidates must be open to working weekends. Job Description: Technically competent candidates will be trained to understand and use the designated ticketing system, handle basic Tier-1 support and troubleshooting, such as password resets, printer configurations, break/fix instructions as well as student service support (inquires related to registration, admissions, payments…) Position Duties Include: Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Learning Management Software (LMS). Relying on resources as trained (knowledge base, websites, support channels). Answers, evaluates, and prioritizes incoming student service telephone inquiries and user requests: Admissions: Support includes application, placement test, withdrawal inquiries. Financial Aid: FAFSA (Free Application for Federal Student Aid), eligibility, disbursement, refund, loan/scholarship inquired. Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor, or other technical staff. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Following call flow as trained (designed to assist in asking all required and basic probing questions). Logs and tracks all customer interactions using problem management software (ticketing system) and maintains thorough history records and related problem documentation. Skills: Position Requirements Include: Ability to Build and Foster Customer Rapport Ability to Evaluate Customer Needs and Determine the Appropriate Options/Procedures Understands Quality and Performance Metrics and Resulting Impact to the Customer Proficient in Microsoft Operating Systems and Applications, Hardware/Software Support Previous Help Desk/Call Center Experience Beneficial Experience at Institutions of Higher Education Beneficial Learning Management System Experience Beneficial Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Customer Service Industries Technology, Information and Media and IT System Custom Software Development Referrals increase your chances of interviewing at Net2Source Inc. by 2x Get notified about new Technical Support Specialist jobs in United States . New York, NY $70,000.00-$75,000.00 4 months ago United States $40,000.00-$45,000.00 4 days ago United States $80,000.00-$90,000.00 1 week ago United States $70,000.00-$85,000.00 1 day ago United States $90,000.00-$100,000.00 1 month ago Technical Customer Support Specialist - (Remote - US or Canada) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Net2Source Inc.