Executive Housekeeper

Executive Housekeeper

Holiday Inn Express Downtown Omaha – Old Market is seeking a dependable, hands-on Executive Housekeeper to lead our housekeeping team and maintain excellent cleanliness throughout the hotel. The ideal candidate leads by example, pays close attention to detail, and takes ownership of guest room quality, team performance, and guest satisfaction.

Key Responsibilities

• Lead daily housekeeping operations, including guest room cleaning, stayover service, public areas, and laundry.
• Assign daily workloads and coordinate with the front desk to ensure rooms are ready for arriving guests.
• Inspect guest rooms and public areas daily, address deficiencies, and verify that rooms meet IHG cleanliness and presentation standards before release.
• Clean guest rooms, complete stayover service, assist with laundry, and clean common areas as needed. This is a hands-on leadership position.
• Recruit, train, coach, and hold housekeeping employees accountable for quality, productivity, and attendance.
• Prepare schedules based on occupancy and business needs while controlling labor costs and preventing unapproved overtime.
• Take responsibility for housekeeping-related guest satisfaction scores and support all applicable IHG performance metrics.
• Maintain readiness for IHG Quality Audits and promptly correct deficiencies. Performance will be evaluated in part on cleanliness scores, room inspection results, and IHG Quality Audit results.
• Address guest housekeeping requests and concerns promptly and professionally.
• Report maintenance issues and room damage, track follow-up, and coordinate room availability with management.
• Manage linen, cleaning supplies, and guest amenity inventories while controlling waste and replacement costs.
• Ensure safe chemical handling, proper equipment use, and compliance with hotel safety procedures.
• Maintain accurate room status, inspection records, inventory counts, and lost-and-found documentation.
• Complete required IHG brand training within 90 days of hire and ensure team members complete assigned training on time.
• Report directly to the General Manager and communicate staffing, supply, maintenance, and service needs.

Qualifications

• Previous hotel housekeeping experience required.
• Previous housekeeping supervisory or Executive Housekeeper experience strongly preferred.
• IHG or Holiday Inn Express experience preferred.
• Strong knowledge of guest room cleaning, room inspections, laundry operations, and sanitation practices.
• Ability to train employees, organize daily assignments, and maintain consistent quality standards.
• Strong communication, time management, and problem-solving skills.
• Ability to perform essential housekeeping duties, including standing, walking, bending, reaching, pushing carts, and lifting supplies, with or without reasonable accommodation.
• Availability to work daytime shifts, weekends—including Sundays—and holidays as scheduled.

To Apply

Submit your resume for consideration. Please include your relevant hotel housekeeping and leadership experience and availability.

Equal Opportunity Employer.