Lead Process Engineer

Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California's Mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield is focused on improving health care delivery by working closely with providers and making it more accessible, affordable and customer‑centric. Being a mission‑driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award‑winning wellness program, Wellvolution. We’re hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever‑changing healthcare space. Come and help us make health care better for everyone. Description Do you love to dive into the detail? Get annoyed when things don’t work efficiently? Always have your finger on the pulse of how work is getting done and who you really need to talk to? Come join Product Simplification in building the future for how we develop, manage, and implement products at Blue Shield of California. We’re looking for a seasoned professional who can facilitate cross‑functional stakeholder working sessions, focus groups, and trainings with a proven track record gaining alignment between multiple groups through understanding and documentation of process. As Lead Process Engineer you will identify gaps and inefficiencies in processes to recommend process improvements to senior leadership, and drive process improvements from your work. Similar to an internal consultant but with a thorough knowledge of the Product Development Lifecycle (PDLC), the Lead Process Engineer will draw clarity from complexity and communicate it effectively to all levels of the organization. Coordinating and collaborating with project managers, operational staff, people managers, and analysts to ensure alignment of changes to processes from a people, process & technology perspective. Responsibilities Lead cross‑functional business process improvement efforts that affect groups across the company Lead development of documentation and complex analysis of as‑is and to‑be business processes Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results Identifies solutions to process gaps or risks to leadership to reduce opportunities for process failure Defines highly complex business requirements and provides analysis toward operational efficiency and drives change within the organization Provides input for strategic designs and key performance indicators to better align and measure business unit goals and objectives Provides operational readiness support, including process‑centric training related to system capabilities used in the operations of a business process, through content development and co‑facilitation Leads impacted business areas through alignment of accountabilities and implementation of future state process through collaboration and influence Qualifications Required Qualifications Bachelor's degree from an accredited university. Advanced degree preferred. 8 - 10 years professional work experience with Bachelor's degree, 6 years with Master's degree 5+ years relevant professional experience in process analysis, change management, and project management with a pattern of exceptional performance Exceptional written, verbal, and presentation communications skills, with the ability to clearly communicate recommendations, vision, and complex subjects Extensive experience creating both "As Is" and "To Be" process modeling in Visio or similar tools. Experience with ProVision a plus. Use a defined process to determine existing gaps, requirements to close those gaps, and in order to measure progress of the operational transition Experience in creating operational impact views between the current and future state processes. Ability to analyze and provide recommendations. Demonstrated experience leading and driving business process re‑engineering efforts using data‑driven techniques Demonstrated experience applying key performance indicators to control business processes Ability to quickly learn and apply new methodologies, products, systems, applications and technologies Apply to guide others through problem solving from their perspective and environment Demonstrated experience leading groups through change Mastery of the Microsoft Office suite, including Word, Excel, Visio, PowerPoint, and Project Ideal Qualifications Six Sigma or Lean certification - Highly Preferred Experience with technical writing Knowledge of system development concepts and principles, programming structures and models and the Software Development Life Cycle (SDLC) #J-18808-Ljbffr Blue Shield of California