Special Services Officer Supervisor - Campus Safety

Azusa Pacific University 4.29K subscribers APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another. The Special Service Officer (SSO) Supervisor is a supervisory position assisting department leadership in the day-to-day operation of the department.Supervisors are Watch Commanders, responsible for staff, including staff administrative assistants and student personnel, and may be called upon to be the first on-scene supervisor at a critical incident. They are also responsible for the general protection of the community and campus facilities.This is an armed emergency response position, and at any time, there may be a need to immediately respond to security, safety, life-threatening, or other urgent situations.The Special Service Officer Supervisor is the first-line supervisor for all qualified Special Service Officers of the University. This is a full-time position on an approved alternative workweek schedule (AWS) of three 12-hour shifts per week, as permitted under California law. Required Education High school diploma. A bachelor’s degree or 60 units of college is preferred. Required certification: California P.O.S.T. Certified Academy Certificate of Completion, BSIS Guard Card, BSIS Firearms Permit, tear gas, collapsible baton, First aid, CPR, and AED. Required certifications must be in possession at the time of hire. Tear gas and collapsible baton certification required within the first month of employment. Candidate must satisfy all the requirements of a Special Service Officer. Required Experience Must have no criminal record. Must possess a current CA driver's license. Previous college and/or university campus safety/security/law enforcement supervisory experience preferred or equivalent on-the-job experience. Primary Duties/Essential Functions Directs and supervises all subordinate Special Service Officer personnel, Parking Enforcement, Special Events, and Investigations. Oversees proper performance of duties and adherence to established rules, policies, procedures, and the Chain of Command. Supervises in-field training.Oversees that Special Service Officer personnel are knowledgeable and competent. Responsible for maintaining safety and emergency procedures. Patrols university property, in a vehicle or on foot, to provide security and traffic control. Performs physical security checks of campus facilities, ensuring facilities are in use by appropriate personnel. Responds to and supervises emergency and non-emergency radio calls. Act as a liaison with local, state, and federal law enforcement agencies. Observes, reports, and identifies persons involved in suspicious activities, including suspicious vehicles. Ensures that unauthorized persons leave the university property. Enforces university policies, regulations, and municipal, state, and federal laws. When requested, assist local law enforcement as necessary. Conducts criminal, non-criminal, administrative, and internal investigations as assigned and completes detailed reports. Assists with the implementation of crime prevention programs. Conducts ongoing training as necessary to ensure officer certification and competency. Assists Student Life and Residence Life personnel as necessary. Provides on-campus escorts to the university community. Develop training programs for staff and student workers on a variety of topics relevant to campus safety, law enforcement, etc. Assist in the development of departmental policies, procedures, and guidelines. Participate in the disciplinary process as required when dealing with subordinate personnel and student workers. Develop strategic plans for special events, as well as supervision of the events and deployment of personnel. Review and approval of subordinate’s reports. Conduct or assist in quality control audits and inspections of department personnel, activities, and assets. Responsible for daily electronic timekeeping as it applies to the scope of this position. Regular, punctual attendance as required by the supervisor based on department needs. Performs and completes other assigned administrative and patrol duties as deemed necessary under the guidance of the Executive Director, via Chain of Command. Skills Strong and exceptional customer service skills, interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to work shift assignments as required by the department, which could include working holidays and weekends. Ability to conduct crime deterrence and prevention programs. Knowledge of laws, regulations, methods, and techniques in the area of specialty. Ability to react calmly and effectively in all situations. Skills in the use of first aid procedures. Skill in building security and lock procedures. Skill in the use of personal computers and related software applications. Ability to make judgment calls on sensitive, confidential issues. A thorough knowledge of Business English and arithmetic; general office methods, procedures, and practices. Ability to plan, develop, and coordinate multiple projects. Ability to read and write at a level appropriate to the duties of the position. Ability to use independent judgment and to manage and impart confidential information. Ability to gather data, compile information, and prepare reports. Strong organizational skills and detail-oriented. Ability to maintain confidentiality. Excellent telephone courtesy, knowledge, and experience. Ability to interpret, adapt, and apply guidelines and procedures. Ability to resolve customer complaints and concerns. Ability to investigate and analyze information and to draw conclusions. Must possess and maintain a clean and valid California Driver’s License. Mental Demands In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students. Physical Demands Must be in good physical condition. Ability to walk long distances, bicycle, run, climb, stoop, bend, stand for long periods of time, and lift heavy objects (50 lbs) overhead. Hearing and speaking demands. Possess the physical strength to restrain, control, and handcuff a combative person. Ability to adjust to varied work shifts. Skills in the use of CPR and first-aid procedures. Visual Demands Requires the ability to read a computer screen, computer-generated reports, and other forms of written documentation. Pleasant office setting; varied weather conditions when involved in outdoor activities. Technologies Proficient in Microsoft Office, Word, and Excel. Compensation Grade 13: $32.97 to $37.92 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package. Azusa Pacific University will conduct a background check on all final candidates. Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply. #J-18808-Ljbffr APU College of Nursing and Health Sciences