Associate Systems Administrator

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Associate Systems Administrator is responsible for the administration, management and health of all endpoint devices (both hardware and software) and enterprise information systems, providing Tier 3 technical support, and assuming additional operational work when available. The incumbent in this role, as an associate position within the IT Operations team, is accountable for assigned systems and processes critical to the successful operation of enterprise IT, as well as guiding less experienced team members with their domain knowledge.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Administers, manages and maintains enterprise monitoring tools, such as SolarWinds Orion, including the evaluation, creation and update of monitors and alerts, as well as responding to all alerts and notifications

• Monitors, maintains and optimizes OS stability, storage capacity and server activity. Ensures system security and diagnoses system problems

• Acts as subject-matter expert (SME) escalation contact to diagnose and repair error conditions in the environment

• Diagnoses and resolves complex issues with technical assistance from vendors, stakeholders, and technical IT management

• Implements, installs, configures, monitors, troubleshoots and evaluates existing and new Microsoft & Linux servers

• Familiar with golden image creation, patching, and updated Microsoft & Linux operating systems in AWS

• Maintains, deploys, and updates internally developed applications by both manual and automated means

• Prioritizes incidents and requests to facilitate quick resolutions and minimal disruption of business operations

• Ensures uptime, performance, resource availability and security of the servers managed within established budgets and operational guidelines

• Documents work performed and communicates with stakeholders

• Creates and maintains standard operating procedures and knowledge bases Participates in the IT Operations on-call support rotation

• Performs other duties as assigned and modified at manager's discretion

KNOWLEDGE, SKILLS AND ABILITIES:

• Expert understanding of either Windows or Linux Operating Systems, both is a plus

• Keen Investigative instincts and attention to detail

• In-depth knowledge of a cloud-based enterprise communications platform such as Office365 or G-Suite

• Active Directory and certificate services administration

• Exceptional troubleshooting and analytical skills

• Hands-on experience with cloud services such as AWS, GCP, or Azure

• familiarity with running containerized applications in production environments

• Advanced knowledge of and ability to service computer hardware, both client and server

• Advanced understanding of networking as it pertains to systems integration, connectivity and configuration

• Understanding of client/server and web applications

• Essential understanding of scripting and automation such as CloudFormation, Terraform, Helm or Kustomize

• Possess the ability and willingness to quickly adjust priorities as business needs shift

• High level of conceptualization, analytical, logic, and reasoning skills

• Expertise skills in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time

• Spoken and written fluency in English

• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• A minimum of 3 years' experience providing technical support in a corporate environment required

• At least 1 professional level certification (MCSA, LFCS, etc.) or higher preferred

• Experience using a service desk platform (ITSM or trouble ticket system)

PAY RANGE:

$64,583 - $92,262 Salary

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE (

Current Contingent Worker please see job aid HERE to apply

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