Spa Women's Concierge

Job Description

Job Description

Company Description

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun, and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Rate of Pay: $17.75/hour USD

Job Description

This individual will maintain the day to day operations of the spa facility to ensure a smooth, five star performance while exceeding every guest’s expectation all while maintaining a positive working environment.

Responsibilities:

• Accountable for all public area operations locker room area.
• Create and maintain a professional, safe, nurturing and healing environment where the experience at the Fairmont Grand Del Mar lends itself to making a difference in our guest’s lives.
• Provide personal attention to the guests/members to ensure a pleasant visit for each guest and maintain effective guest relations.
• Prepare locker room and whirlpool equipment and supplies daily
• Replenish guest amenities and towels as necessary to include wellness table snacks, lounge area and locker room; keeping area immaculate.
• Perform daily general cleaning and minor maintenance tasks in the facility.
• Stay current on all department information, become well-versed and trained in its application and train locker room staff accordingly.
• Take ownership of any guest or staff related problem and handle accordingly.
• Assure a clean, crisp and sanitary spa.
• Work cooperatively and professionally with all departments.
• Comply with all Grand Del Mar safety and health policies and procedures.
• Attend regular department meetings as directed by the Spa Operations manager or Director of Spa.
• Conduct tours of the facility.
• Keep management informed with all guest, staff and program issues
• Other duties as assigned by Lead Attendant or Manager to include special projects and/or basic maintenance of the facilities

Qualifications

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent required.
• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
• One year experience working in a service-related field, preferably in a luxury-oriented hotel or club facility.

Physical Demands

This position requires:

• Constant standing and walking throughout shift
• Pushing and Pulling up to 20lbs
• Ability to carry up to 20lbs 

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS