Customer Compliance Specialist

Job Overview The Customer Compliance/Domestic Logistics Specialist is a crucial operations execution role within High Liner Foods, dedicated exclusively to North American transportation. The Specialist is responsible for tactical management and decision-making within High Liner Foods' supply chain to ensure efficient and cost-effective transportation execution. Essential Duties and Responsibilities Plan, build, and optimize customer loads, including multi‑stop shipments, truck utilization, and appointment scheduling to meet service requirements efficiently. Select, tender, and coordinate loads with carriers in accordance with routing guide compliance, while maintaining strong working relationships with carriers and brokers. Manage transportation execution by tracking loads against key milestones, obtaining carrier status updates and required documentation, and communicating timely updates to relevant stakeholders. Ensure compliance with customer requirements by interpreting and communicating vendor and routing instructions to carriers to prevent fines, fees, and service failures. Support cost‑effective operations by adhering to freight budgets, evaluating decisions that impact freight spend, and reviewing freight payment discrepancies and accessorial charges to determine appropriate next steps. Identify risks to successful load execution, recommend practical solutions, and monitor key performance indicators (KPIs) to drive continuous improvement in transportation performance. Utilize, maintain, and update standard operating procedures (SOPs), provide on‑call or holiday coverage as required, and perform additional logistics‑related tasks and activities as assigned. Assume full accountability for on‑time fines and associated deductions issued by customers and manage the carrier recovery processes for valid claims. Validate all on‑time fine claims to ensure accuracy and legitimacy prior to processing. Prepare and distribute weekly and monthly retail and food service on‑time scorecards to relevant stakeholders. Qualifications Bachelor's Degree in Supply Chain Management or related field or 2+ years of relevant experience. Professional carrier‑facing experience is highly preferred. Transportation management experience (TL, LTL, and/or IM). Experience with supply chain software (BluJay/E2 Open TMS and JD are considered assets). Advanced computer skills, including proficiency with Microsoft Office Suite. Strong interpersonal skills with the ability to influence others without hierarchical power. Proven problem‑solving abilities and competency in presenting recommendations. Team‑oriented, values collective effort in solving issues. Excellent communication skills to engage with internal and external stakeholders. Customer‑focused, puts our customers at the forefront of decisions. Salary Transparency High Liner Foods' compensation offerings are founded in a pay‑for‑performance philosophy that recognizes individual and team performance. The typical hiring range for this position is from $75,000 - $85,000; the base pay is offered based on a variety of factors including geographical market location, and may vary depending on job grading practices, job‑related knowledge, skills, experience and internal equity factors. As part of our total rewards offering, employees may be eligible to participate in an annual short‑term incentive program and long‑term incentive program (for Dir+) subject to program eligibility requirements. Benefits Competitive Salary Health, dental & vision coverage Pay for performance incentives Employee & Family assistance programs Wellness Programs Retirement Planning Supplemental Parental Leaves Disability Support Family friendly Flex policies & Summer hours Volunteer hours Learning and mentorship opportunities Safety focused work environment #J-18808-Ljbffr