Senior Implementation Manager

Job Description

Job Description

About Invoca:

Invoca leads the revenue execution platform market by using AI to link online marketing with offline sales teams and optimize every stage of the buying journey. With over 300 employees, 2,000+ customers, and $100 million in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184 million from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

Implementation is an essential differentiator for Invoca and a critical time in the customer journey. The Senior Implementation Manager leads the most complex, high-stakes engagements across our enterprise customer base. Reporting to the Senior Manager, Implementation, this team drives product adoption and long-term success by pairing deep technical delivery expertise with a relentless focus on customer business outcomes.

Reporting to the Senior Manager, Implementation Services, you will serve as a strategic leader, guiding cross-functional teams, managing resource allocation, and engaging executive stakeholders through steering committees and governance frameworks. This role is ideal for a technically strong SaaS delivery professional with deep product knowledge, a track record of leading enterprise implementations at scale, and a proven ability to drive customer business outcomes — not just project completion.

• Design & Optimize Implementation Strategies: Develop new engagement models to support varying customer needs, from enterprise rollouts to strategic phased deployments. Improve and refine the methodology for complex implementations, ensuring scalability and efficiency. Identify themes and develop best practices to positively impact future implementations.
• Lead High-Touch, Enterprise Implementations: Build and establish strong relationships with enterprise customers, collaborating to understand business objectives and tailor implementation strategies. Oversee multi-phase implementations with complex technical integrations, ensuring timely completion and successful execution. Assist customers in deploying Invoca's JavaScript, integrating with MarTech platforms, and optimizing workflows. Become an expert on the Invoca platform, training customers on core functionalities, integrations, APIs, and webhooks.
• Agentic AI Expertise: Lead the deployment of Agentic AI workflows, ensuring autonomous agents are properly integrated into the customer's broader MarTech ecosystem.
• Executive Stakeholder Management: Facilitate steering committees, ensuring key stakeholders are aligned on project milestones, risks, and strategic goals. Act as a trusted advisor to customer executives, influencing decisions and ensuring project success.
• Resource Management: Maintain accurate project records, track milestones, and ensure adherence to implementation Service Level Objectives using project management and CRM tools.
• Executive Communication & Risk Mitigation: Proactively identify potential risks, dependencies, and roadblocks in enterprise projects, escalate as necessary, and develop mitigation strategies to ensure a positive implementation experience. Provide clear, data-driven reporting to executive leadership on implementation performance, customer adoption trends, and engagement impact.
• Cross-Functional Collaboration: Work closely with Sales, Sales Engineering, Product, and Customer Success teams to ensure smooth pre-sales to implementation transitions. Gather insights and advocate for enterprise customer needs with Product & Engineering, influencing feature enhancements and roadmap decisions.
• Global Market Alignment: Maintain an early-morning Central or Eastern Time (CT/ET) schedule to provide direct implementation oversight and real-time consultation for UK and European customers.

• 5+ years of technical SaaS delivery experience in implementation, onboarding, or professional services, with hands-on technical delivery (e.g., IFM, quality management, or MarTech integration work).
• 1–2 years of hands-on experience building, deploying, or managing agentic AI workflows — distinct from simply using AI tools like ChatGPT or Claude. Candidates should be able to speak concretely to architectures chosen, trade-offs evaluated, and measurable business outcomes delivered.
• Proven expertise in enterprise-level project management, including executive stakeholder management, risk mitigation, and governance frameworks.
• Ability to design, communicate, and execute new implementation strategies tailored to complex customer needs.
• Experience running steering committees, executive reviews, and enterprise-level workshops.
• Strong resource management skills, balancing customer demands with available team capacity.
• Deep product expertise and the ability to translate technical concepts for executive-level decision-making.
• Experience with CRM and project management tools (Salesforce, Jira, Monday.com).
• Regional Availability: Must be located in the Central or Eastern Time Zone (CT or ET); Mountain and Pacific Time Zone candidates will not be considered. Requires early-morning availability to support UK and European customers.

• Experience with marketing technologies (MarTech), call center integrations, and analytics platforms.
• Knowledge of agile project management methodologies.
• Strong technical background in SaaS integrations, APIs, and web technologies.

We're looking for someone who blends technical delivery expertise with a customer success mindset and a genuine track record of building and managing AI agents — not just using them.

The ideal candidate is not from a purely consultative or program management background. This role requires hands-on technical delivery ability alongside relationship management and executive communication skills. Think: technical implementation experience + CSM-style outcome focus + proven track record building agents.

Success in this role is defined by helping customers achieve measurable business outcomes — not simply getting them through an onboarding checklist. A strong reference profile is a technical project manager with MarTech background who currently performs as a top implementer: someone who understands the technology, can build with it, and translates it into customer value.

Location: This is a remote-first role. We are currently hiring in the following locations:

United States: Austin Metro · Chicago Metro · Greater NYC Area Candidates must be based within a ~2-hour drive of these areas. Occasional business travel may be required.

Please note that we are unable to provide initial visa sponsorship for this position.

Salary, Benefits, & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 20 U.S. paid holidays , including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca's success through stock options.
• Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - $100,000–$110,000 / plus bonus or variable

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

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