Customer Service Representative

BDC / Customer Service Representative – McGrath Family of Dealerships

For more than 74 years, the McGrath Family of Dealerships has been Eastern Iowa's most trusted name in automotive sales and service. Representing multiple manufacturers across the region, we continue to grow by delivering exceptional customer experiences—and we're looking for customer-focused professionals to help drive that success.

This role is ideal for someone with prior customer service, receptionist, call center, or inside sales experience who enjoys building relationships, managing high call volumes, and being the first point of contact for customers.

What You'll Do

• Serve as the primary point of contact for customers via phone, text, email, chat, and web inquiries
• Handle inbound sales and service calls with professionalism and efficiency
• Build rapport with customers and schedule appointments for sales and service teams
• Provide accurate information on vehicles, services, promotions, and maintenance programs
• Present initial financing or payment options based on customer needs
• Maintain detailed and accurate notes in the CRM system
• Follow up with customers to ensure a seamless and positive experience
• Work closely with the BDC, sales, and service teams to meet performance goals

Requirements

• Prior customer service, receptionist, call center, or BDC experience preferred
• Strong phone presence with clear, confident, and professional communication
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable using CRM systems and learning new technology quickly
• Strong organization, follow-through, and attention to detail
• Positive, dependable, and team-oriented mindset
• Punctual, professional, and committed to high customer service standards

What's in It for You

• Hourly pay plus uncapped bonus opportunities
• PTO starting Day 1
• Medical, dental, and vision insurance
• 401(k) with company match
• Career growth opportunities — 97% of promotions come from within
• Supportive, fast-paced, and collaborative team environment

If you enjoy customer interaction, thrive on communication, and want to build a long-term career with a growing organization, apply today and join the McGrath Family of Dealerships in Cedar Rapids.