Business Services Customer Service Representative

Rapid Run Logistics LLC

Cedar Rapids, IA

Benefits:

Employee discounts

401(k)

Bonus based on performance

Competitive salary

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Business Services Customer Service Representative in Cedar Rapids, IA vacancy

Customer Service Sales Representative
...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products...
Suggested
Weekly pay
Full time
Local area
Remote work
Work from home
Zuzick & Associates
Cedar Rapids, IA
3 days ago
Customer Service Representative
$38k - $45k
...deliver effective and efficient customized freight solutions to a multitude... ...Under the direction of the Customer Service Manager, the Customer Service Representative ensures the best possible... ...of MS Office, Windows, and basic business software Perks and Benefits:...
Suggested
Full time
Temporary work
Remote work
Monday to Friday
Shift work
Target
Cedar Rapids, IA
3 days ago
Customer Service Representative
...incoming internal and external telephone requests for information and service. Process changes to existing policies as well as process... ...processed the same day received. Qualifications Up to 1-2 years customer service and/or office experience. High school diploma or...
Suggested
Work at office
Flexible hours
Next Level Business Services, Inc.
Cedar Rapids, IA
16 hours ago
AT&T Customer Service Representative
$800 - $1,500 per week
...Customer Service Representative - Paid Training! Clarity Enterprises Inc. -Cedar Rapids, IA $800 - $1,500 a week We have Full-Time positions... ...skillsWinning attitude. Ability to learn new professional and business skills.Great work ethic and ambition. Previous Leadership...
Suggested
Full time
Work experience placement
Clarity Enterprises Incorporation
Cedar Rapids, IA
1 day ago
Customer Service Representative
$20 per hour
...Job Description Position Title: Customer Service Representative Wage: $20.00/hour Shift: 1st Hours: 8:00am-4:30pm Monday-Friday... ...and customer service support in a fast-paced, family-owned business environment. This role is responsible for assisting customers...
Suggested
Work at office
Immediate start
Monday to Friday
Shift work
QPS Employment Group
Cedar Rapids, IA
10 hours ago
Customer Service Representative
...Product Support Specialist Help small businesses succeed online! If you're passionate... ...of contact for clients and sales representatives, providing expert support for Hibu's... ...with at least 1 year of professional customer service experience, preferably in a call center...
Immediate start
Hibu
Cedar Rapids, IA
1 day ago
Customer Service Representative
...BDC / Customer Service Representative – McGrath Family of Dealerships For more than 74 years, the McGrath Family of Dealerships has been Eastern Iowa's most trusted name in automotive sales and service. Representing multiple manufacturers across the region, we continue...
Hourly pay
McGrath Automotive Group
Cedar Rapids, IA
1 day ago
Healthcare Customer Service Representative
$25 per hour
[Patient Service / Remote] - Anywhere in U.S. / Up to $25-hr / Health-Dental-Vision-Life-Disability / HSA-FSA / Retirement... ...32 days-yr Personal-Holidays-Sickness - As a Healthcare Customer Service Representative, you will: Provide exceptional customer service to patients...
Immediate start
Remote work
University Physicians
Cedar Rapids, IA
3 days ago
Remote Paid Panel Customer Service Representative Agent Welcome
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...
Part time
Casual work
Remote work
Flexible hours
AFG
Cedar Rapids, IA
3 days ago
Customer Service Representative
...Account Support Advisor GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based...
Temporary work
Casual work
Work at office
Flexible hours
GreatAmerica Financial Services
Cedar Rapids, IA
2 days ago
Customer Service Representative
$19 per hour
...Customer Service Representative Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers... ...it's the right thing to do and the right way to run our business. We want each of our employees to know that they matter and...
Hourly pay
Full time
Monday to Friday
Flexible hours
Shift work
Night shift
Graybar
Cedar Rapids, IA
9 days ago
Customer Service Representative
...search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part... ...available for kids ~ Dental & Vision Plans ~ Business travel insurance ~ You Matter EAP ~ LifeLock Identity...
Start working today
Local area
U-Haul
Cedar Rapids, IA
3 days ago
Customer Service Clerk (Part-Time)
...Job Type Full-time Description Our Customer Service Team members assist in all aspects of our retail operations. What You'll Do Provide outstanding customer service in a retail and counter-service environment Interact with customers and...
Full time
Part time
Work experience placement
Shift work
Weekend work
New Pioneer Food Co-op
Cedar Rapids, IA
4 days ago
Account Servicing Specialist
$41.71k - $65k
...Fountains Blvd NE Job Family Group: Customer Shared Services Provides day-to-day delivery of critical... ...the organization and to achieve business results and deliver the intended customer... ...5,000.00 Pay Type Salaried The above represents BMO Financial Group's pay range and...
Contract work
Part time
Local area
Hispanic Alliance for Career Enhancement
Cedar Rapids, IA
16 hours ago
Customer Service Representative - State Farm Agent Team Member
$60k - $80k
...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with Doug Valentine... ...00.00 per year Ready to Launch Your Career? We are a very busy office and are looking for our next great team member....
For contractors
Work at office
Immediate start
Doug Valentine
Cedar Rapids, IA
1 day ago
Service Receptionist
...Say # We Grow Or We Die # We Commit And Never Quit Service Receptionist Responsibilities: Answer service calls and schedule... ...ensure prompt receipt of replacement parts Communicate with customers and service technicians to define the scope of a warranty claim...
Casual work
Dave Wright Auto
Hiawatha, IA
16 hours ago
Retail Customer Service Specialist
...to join our team today! OVERVIEW: OVERVIEW: The Customer Service Specialist is responsible for providing excellent customer experiences... ...Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here...
Hourly pay
DICK'S SPORTING GOODS INC
Cedar Rapids, IA
2 days ago
Customer Service / Sales Associate
...Customer Service / Sales Associate Long term contract opportunity in Cedar Rapids, IA for a Customer Service Representative role. The Customer Service Representative will be responsible for providing world class customer service for customers worldwide through exceptional...
Long term contract
Full time
Contract work
Temporary work
Worldwide
Flexible hours
Motion Recruitment
Cedar Rapids, IA
16 hours ago
Food Service Sales Representative
$60.6k - $94.45k
...PepsiCo Sales Food Service Sales Representative The Food Service Sales Representative (FSR) for Away... ...Successful candidates will manage key customer relationships including customer... ...based selling methods. Acquiring new business while retaining current customers. Build...
Contract work
Work experience placement
Work at office
Local area
Night shift
Weekend work
Afternoon shift
Early shift
PepsiCo
Cedar Rapids, IA
4 days ago
Insurance Account Representative - State Farm Agent Team Member
$60k - $80k
...Opening: Insurance Account Representative - State Farm Agent Team Member... ...aspirations to run your own business? If so, you may want to... ...You will build and develop customer relationships within the community... ...appropriate products and services. As an Agent Team Member, you...
For contractors
Work at office
Doug Valentine
Cedar Rapids, IA
2 days ago
Customer Service Representative - State Farm Agent Team Member
...name }} with {{ account.name }}, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your...
Michelle Boden - State Farm Agent
Cedar Rapids, IA
23 days ago
Sales and Service Agent Remote
$69k
...Job Description Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position... ...communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...
Remote job
Work from home
Flexible hours
HMG Careers
Cedar Rapids, IA
more than 2 months ago
Customer Service Rep
...respect Position Purpose: Responsible for assisting all customers with order entries and any inquiries regarding the company. In... ...necessary, scanning and filing. Attend training and Customer Service meetings. Performs other related duties as assigned....
Local area
Performance Food Group
Cedar Rapids, IA
1 day ago
Area Sales Representative
...Summary Responsible for the development of independent account business, with emphasis on overall profitability through both new... ...products and meet brand sales objectives. May also supports customer service activities for regional and/or national chain customers, thereby...
Work at office
Performance Food Group
Cedar Rapids, IA
12 days ago
Territory Sales Representative
$70k
...Established in 1953, Per Mar Security Services is the largest, family-owned... ...solutions for homes and businesses, including security officer... ...Trusted by more than 60,000 customers, we've dedicated ourselves... .... As a Territory Sales Representative, you'll: Empower...
Full time
Immediate start
Day shift
Per Mar Security Services
Cedar Rapids, IA
4 days ago
Customer Service Associate I
...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every... ...contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee...
Contract work
Part time
Local area
Dollar Tree
Cedar Rapids, IA
1 day ago
Customer Service Associate - Temporary
...Description Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register,... ...customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by...
Temporary work
Work experience placement
Seasonal work
Local area
Flexible hours
Shift work
Afternoon shift
Walgreens Boots Alliance
Cedar Rapids, IA
1 day ago
Member Service Representative
...duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and... ...acknowledging them, and thanking them for their business. Demonstrates teamwork in all... ...e. GED). Cash handling, sales, and customer service experience desired. Must be...
Hourly pay
Work at office
Immediate start
Monday to Friday
Night shift
GreenState Credit Union
Cedar Rapids, IA
1 day ago
Customer Service Associate - Weekend Availability
$14 per hour
...Customer Service Associate Starting hiring pay at: $14.00 As an important part of our team, Customer Service Associates impact all... ...The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform...
Hourly pay
Temporary work
Casual work
Immediate start
All shifts
Flexible hours
Shift work
Weekend work
Raising Cane's
Cedar Rapids, IA
3 days ago
Customer Service Team Member
...Customer Service Team Member At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The Customer Service Team Member will provide a friendly and efficient...
Local area
Flexible hours
Night shift
Fleet Farm
Cedar Rapids, IA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Business Services Customer Service Representative. Be the first to apply!