Customer Support Representative II

Customer Support Representative II

Our client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.

Responsibilities:

• The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:

Requirements:

• Fluent in Spanish
• Skills in interpersonal communications, negotiation, and conflict resolution
• Experience with customer service / support
• High comfort level and experience with consumer software applications
• Strong computer and troubleshooting skills
• Experience with data management
• Knowledge of agriculture customers
• Agriculture operations experience, including Precision Farming experience
• Prior work experience in Agriculture or Technology dealer channels
• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.