Patient Services Coordinator

Patient Services Coordinator

SynergenX | Low T Center | HerKare is seeking an energetic, customer-focused Patient Services Coordinator to join our team at our Sonterra clinic! If you're looking to start or grow your career in healthcare, this is an excellent opportunity to work alongside leaders in hormone replacement therapy and weight management while making a meaningful impact on patients' lives. We offer two weeks of paid training, outstanding benefits, and opportunities for career growth!

Position Summary

As the first point of contact for our patients, the Patient Services Coordinator plays a vital role in creating a welcoming and positive patient experience. This position is responsible for front desk operations, scheduling, patient check-in and rooming, payment collection, insurance support, and administrative coordination to ensure the clinic operates efficiently. The ideal candidate is organized, friendly, detail-oriented, and passionate about providing exceptional customer service.

Responsibilities

• Welcome patients, check them in, and room them for appointments.
• Schedule appointments and coordinate patient flow.
• Enter and update patient demographic and insurance information accurately.
• Answer incoming phone calls professionally and direct calls as needed.
• Review and explain insurance benefits, billing questions, and out-of-pocket costs with confidence and compassion.
• Collect and process patient payments.
• Monitor and respond to clinic emails, text messages, and faxes throughout the day.
• Complete bi-monthly inventory and keep snacks and supplements stocked.
• Maintain a clean, organized, and welcoming reception area.
• Prepare bank deposits twice weekly and maintain End of Day reports.
• Support providers and clinic staff with administrative tasks.
• Attend monthly, quarterly, and annual meetings as needed.
• Maintain compliance with HIPAA and company policies.

Qualifications

• High school diploma or equivalent required (Associate degree preferred).
• Previous healthcare or medical front office experience preferred.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Comfortable discussing insurance benefits and patient financial responsibilities.
• Proficient with computers, email, and electronic communication.
• Ability to maintain confidentiality and professionalism.
• Must successfully pass a criminal background check.

Clinic Hours

• Monday: 8:00 AM 5:00 PM
• Tuesday: 8:00 AM 7:00 PM
• Wednesday: 8:00 AM 1:00 PM
• Thursday: 7:00 AM 5:00 PM
• Friday: 8:00 AM 5:00 PM
• Saturday: 8:00 AM 12:00 PM (Required to work 2 Saturdays per month; 3 Saturdays during months with five Saturdays.)
• Sunday: Closed

Benefits

• Competitive pay based on experience
• Two weeks of paid training
• Medical, Dental & Vision Insurance
• Disability Insurance
• 401(k) with 5% company match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Discount (Plus One eligible)
• Scrubs provided

If you're passionate about helping patients and want to join a growing healthcare organization that values teamwork, compassion, and professional development, we'd love to hear from you!