Customer Success Enablement Manager

About the job Customer Success Enablement Manager


Customer Success Enablement Manager

Location: Onsite - New York, NY (5 days/week required)
Compensation:

• Base Salary: $50,000 - $100,000
• OTE: $75,000 - $125,000
• Visa Sponsorship: Not available

The Opportunity

HireNow Staffing is partnering with a fast-growing enterprise B2B marketplace that is entering a critical stage of scale. As customer volume and product complexity increase, the company is investing in enablement as a strategic lever -not an afterthought.

This role is designed for a seasoned Customer Success Enablement Manager who knows how to build structure where none exists, bring clarity to execution, and help a Customer Success team operate with confidence, consistency, and precision. You will sit at the center of Customer Success operations, ensuring the team is equipped to deliver strong outcomes across onboarding, adoption, renewals, and expansion.

This is an onsite role in New York City and a hands-on opportunity for someone who wants real ownership, visibility, and impact.

Why This Role Matters

• Builder Mode: You are not inheriting a polished enablement machine-you are helping design it.
• Direct Influence: Your work directly shapes how Customer Success engages customers and drives retention.
• Cross-Functional Exposure: You'll collaborate closely with Product, Sales, RevOps, and Implementation.
• Execution-Focused Culture: The company values clarity, follow-through, and measurable outcomes.

Key Responsibilities

Candidates must demonstrate strength across these areas to be considered for interview:

• Own Customer Success enablement from the ground up, including onboarding programs, playbooks, templates, training materials, and internal documentation
• Design and maintain scalable enablement resources that improve execution across the entire customer lifecycle
• Partner closely with Customer Success leadership to identify skill gaps, process friction, and training needs
• Translate product updates, customer feedback, and best practices into clear, actionable guidance for CS teams
• Ensure enablement materials are easy to find, consistently used, and continuously updated
• Support readiness across onboarding, adoption, renewals, expansion, and risk management motions
• Align messaging and expectations across Product, Sales, RevOps, and Implementation
• Act as a force multiplier by reducing ambiguity and enabling proactive, high-quality customer engagement

What Success Looks Like

• Faster ramp time and stronger confidence for new and existing CS team members
• Clear, repeatable customer conversations across lifecycle stages
• Improved consistency in onboarding, renewals, and risk handling
• Reduced operational friction and fewer things falling through the cracks
• A CS team that is deeply fluent in the product and customer value story

Required Qualifications

• 2-5 years of experience in Customer Enablement, Customer Success Operations, or closely related roles
• Prior experience building enablement programs from scratch (not just maintaining existing ones)
• Hands-on experience creating training content, documentation, onboarding paths, and playbooks
• Background in a fast-growing SaaS, marketplace, or technology-enabled organization
• Strong organizational discipline with a nothing drops execution mindset
• Excellent written and verbal communication skills
• Stable career history with clear progression and ownership

Preferred Qualifications (Highly Valued)

Standout candidates will bring several of the following:

• Prior Customer Success or Sales Enablement experience in early-stage or scaling companies
• Familiarity with product-led or complex B2B customer journeys
• Background in Learning & Development, HR tech, or tech-enabled services
• Demonstrated intellectual curiosity and continuous improvement mindset
• Ability to simplify complex product or workflow concepts into usable guidance
• Strong cross-functional influence without formal authority

Important Notes

This role is not a fit for candidates who:

• Prefer fully remote work or hybrid schedules
• Require visa sponsorship
• Have highly unstable or short-tenure employment histories
• Are seeking a purely strategic role without hands-on execution

HireNow Staffing Disclaimer

HireNow Staffing is acting as a direct placement partner for this role. All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the specific qualifications outlined above-and demonstrating a stable employment history-will be considered for interview.

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