Customer Success Manager

Customer Success Manager

Our client, a leading digital product sampling platform enabling brands to reach and engage consumers through targeted, data driven product experiences, is looking to hire a Customer Success Manager. Key Responsibilities •Own the success, health and growth potential of a portfolio of NOAM brand partners, building strong relationships and understanding each account's objectives, priorities and risks. •Lead post-sale campaign execution across onboarding, timelines, asset coordination, setup, troubleshooting, reporting, fulfilment coordination and internal stakeholder management. •Advise brand partners on digital sampling best practice, including audience quality, consumer journeys, data capture, measurement and reporting. •Monitor live campaign performance, identifying risks, trends and optimisation opportunities, and working with internal teams to resolve challenges quickly. •Translate campaign results into clear, commercially relevant insights that help brands understand performance, value and recommended next steps. •Partner with Brand Partnerships by sharing account insight, customer needs, retention risks and expansion opportunities that support account planning and long-term growth. •Maintain strong account visibility through HubSpot and internal documentation, ensuring customer context, feedback and key actions are clearly captured. Essential Skills •2-4 years' experience in Customer Success, Account Management, Campaign Management or a similar client-facing role. •Strong organisational skills, with the ability to manage multiple accounts, campaigns and deadlines at once. •Excellent communication and relationship-building skills, with the confidence to advise, challenge and influence brand partners. •Commercial awareness, with an understanding of how strong delivery, insight and customer relationships support retention, expansion and long-term account value. •Analytical mindset, with the ability to turn campaign performance and customer insight into clear recommendations. •Strong problem-solving skills, with the ability to identify risks early and work with internal teams to resolve challenges. •Experience in digital campaigns, beauty, CPG, sampling, media, CRM or project management tools would be advantageous Success in This Role Successful candidates will: •Build strong customer relationships at all levels •Quickly develop a deep technical understanding of our platform •Deliver excellence throughout all interactions with our customers •Communicate brilliantly externally and internally and solve problems quickly and effectively •Deliver persuasive commercial presentations •Consistently expand the value of existing brand partnerships Please submit your resume for consideration We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. California applicants, please view our Privacy Notice here. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you have updated your LinkedIn profile and that you start collecting your references early.