Customer Success Manager

Customer Success Manager

Runwise is looking for a Customer Success Manager who is highly motivated, results-oriented, and focused on business growth opportunities. Runwise is the leading smart operating system for buildings. We control and optimize every system—including heating, cooling, electric, gas, and water—across 10,000+ buildings throughout the United States. The impact is substantial: Runwise lowers energy costs and reduces fossil fuel usage by ~20% in every building we serve, while making these spaces more comfortable, safe, and affordable. This translates to removing the equivalent of 100,000 cars worth of carbon emissions annually and more than $100M in energy savings.

As a well-funded startup backed by leading investors, Runwise is headquartered in New York City with thriving operations in Chicago, Boston, and Washington D.C. We're building the future of sustainable building operations at scale.

Responsibilities will include, but are not limited to:

• Assisting property managers, supers and owners with the Runwise platform
• Drafting and delivering savings analyses for existing customers
• Identifying ongoing opportunities for Runwise to further their relationship with the customer (new products, new buildings, general advisement, etc.)
• Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals
• Managing relationships with all parties that are interested in the Runwise product (supers, property managers, owners)
• Answering and responding to technical product queries and troubleshooting until issues are resolved.
• Working cross-functionally to identify expansion opportunities within a given book of business.

Who you are:

• You have 1-3 years of direct customer management experience in a Customer Success or Account Management role
• You have excellent social and communication skills and find it easy to get along with others
• You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives
• You are a problem solver and can diagnose and help troubleshoot problems quickly and efficiently
• You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers
• You are willing and capable of working very hard and at times longer hours during peak season (winter)
• You are passionate about real estate and/or energy efficiency

Runwise is proud to be an equal opportunity employer. We are committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company.

Salary: $90,000-$110,000

What you believe:

• No job is too small.
• Sincerity builds trust.
• Setbacks fuel progress.
• Efficiency is vital.

Benefits:

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g. DEIB Committee, Run Club)

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.