Office Assistant

Full-Time Position
$20.00-$22.00

Benefits Available for Full Time Employees:

• Generous Paid Time Off Policy
• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Basic Group Life AD&D Insurance (No Cost)
• Voluntary Life Insurance
• Other Voluntary Benefits
• Reimbursement for Professional Development Expenses
• Employee Assistance Program
• Retirement Program (401k)
• 8 Paid Holidays

MAIN FUNCTION:

To assist the Office Manager with daily operational needs of the facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure that all clients are treated with dignity and respect.
• Affirming care for Lesbian, Gay, Bisexual, Transgender and Questioning clients.
• Assist with answering all calls, in a pleasant, professional manner, and transferring to the appropriate party or take a complete message.
• No messages taken for clients, except for emergency calls. 
• Provide accurate information regarding all anonymous meetings, hot-line numbers and directions to facility.
• Greeting new admissions, client families and visitors, monitor sign-in/out log and issue name tags. Enforce confidentiality rule.
• Prepare outpatient mail for Seafield drivers. Distribute in-coming mail.
• Miscellaneous typing tasks.
• Sign-in/out personal body alarms.
• Total daily deposits at the end of each work day. Generate and update Self-Pay/Co-Pay Ledgers on a daily basis to ensure client balances are up- to-date.
• Collect payments and review balances with clients.
• Run Medicaid cards on a weekly basis; the first and last day of each month and generate a report for the Office Manager of the Medicaid Pendings and problem accounts.
• Keep track of Medicaid token for clients by entering name, date and # of tokens given to each client on a daily basis in a log book.
• Assist Office Manager with creating schedules, updating groups and adding new staff schedules and discharging clients in computer.
• Update Appointment Book on a daily basis keeping the schedule two weeks ahead at all times.
• Input daily group sheets and individual sessions on a daily basis with totals faxed to fiscal at the end of each night along with verifying clinical staff members on the computerized system.
• Input, update and track OASAS admission/discharge forms on a monthly basis. 
• Run group sheets on a daily basis. 
• Track urine drug screens on a daily basis by logging them in the appropriate manual.
• Making new charts on all new admissions to outpatient and breakdown of discharged clients into manila folders.
• Perform all other duties as assigned.

COMPETENCY REQUIREMENTS:

- Answering/Transferring of calls
- Taking Messages
- Knowledge of Voice Mail
- Enforcing Confidentiality Law
- Admission/Discharge Procedures
- Computer Software Skills
- Prioritizing Workload
- Level of Independence

EDUCATION & QUALIFICATIONS:

Applicant must have a pleasant and congenial telephone manner and have a well groomed professional appearance. The individual being considered must have at least two-years experience in a similar capacity, which would demonstrate the applicant’s awareness of office procedures. The applicant must communicate well with the clients, staff and outside agencies. Typing 40 wpm.