Director OF Account Management

Senior Director of Student Accounts

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The Senior Director of Student Accounts is a strategic leader focused on all aspects of student billing, collections, and customer service related to student financial accounts. Reporting to the Controller, the Senior Director is responsible for the overall management and direction of the Student Accounts Office, which includes billing, cashiering, payment plans, collections, refunds, and compliance with all federal, state, and university regulations related to student financial activity. Additionally, the Direction will oversee the university's PCI compliance program, student loan services, and related functions. The Senior Director will drive process improvements, leverage technology to enhance the student experience, and ensure the fiscal integrity of student financial records for all of Georgetown's campuses and programs.

Expertise in Banner Student account management is highly preferred.

Work Interactions and Work Mode Designation

This position, reporting directly to the University's Controller within the Office of the Chief Financial Officer (OCFO) , is integral to the financial stewardship and student success goals of Georgetown University. The Senior Director of Student Accounts serves as a critical leader, directly supervising the Student Accounts team and ensuring that the financial processes surrounding the student experience, including but not limited to, billing and payment to refunding and IRS reporting, are executed with accuracy and integrity. The role significantly influences key partners by collaborating closely with the Financial Aid and Registrar's offices to manage student eligibility and enrollment status; with University Information Services (UIS) to maintain and enhance the student financial systems; and with accounting and budget teams for essential general ledger reconciliation, thus directly supporting the University's mission of providing excellent service while maintaining sound fiscal health and regulatory compliance.

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: .

Requirements and Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

• Minimum of seven (7) years of progressively responsible experience in student accounts, bursar operations, or a related financial service area, preferably in a higher education setting.

• Minimum of three (3) years of experience in a supervisory or management role.

• Comprehensive understanding of generally accepted accounting principles and federal regulations governing student financial aid.

• Demonstrated ability to implement and manage complex financial/student information systems (e.g., Banner, Workday, Touchnet).

• Strong analytical, problem-solving, and communication skills.

• Preferred requirements and qualifications:

• Master's degree in a relevant field (Business, Higher Education, or other related field).

• Experience working in a large, decentralized university environment.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

$103,723.00 - $202,778.93

Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

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Need some assistance with the application process? Please call . For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works .

EEO Statement:

GU is an . All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic .

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the .

To apply, visit