Service Technician III

Birge & Held Investing in Communities to Transform Lives. Supporting 2 Multifamily Communities German Church Senior Apartments and Garfield Parkside Apartments (Indianapolis, IN) Units - 107 Supporting 2 Multifamily Communities German Church Senior Apartments and Garfield Parkside Apartments (Indianapolis, IN) Units - 107 Who We Are It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. Brief Description Birge & Held Investing in Communities to Transform Lives. Supporting 2 Multifamily Communities German Church Senior Apartments and Garfield Parkside Apartments (Indianapolis, IN) Units - 107 Who We Are It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” Position Overview The Service Technician III is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high-quality resident experience. This person will report directly to the Operations Manager. Key Responsibilities Compliance and Professional Standards Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws. Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors. Property Maintenance and Repairs Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal. Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds. Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities. Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager. Work Order Execution and Task Coordination Complete assigned work orders promptly, requesting support and reporting any delays or issues. Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams. Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Operations Manager. Grounds and Site Management Maintain community grounds to ensure a clean, safe, and welcoming environment. Oversee the day-to-day maintenance of the assigned B&H portfolio. Provide assistance to other B&H assets as needed to drive broader company goals and operational success. Administrative and Reporting Duties Complete and submit required forms, reports, and documentation in an accurate and timely manner. Participate in other related responsibilities as assigned by the Service Manager. On-Call and Emergency Response Participate in the on-call rotation to respond to after-hours maintenance emergencies as needed. #J-18808-Ljbffr Birge & Held