Commercial Operations Analyst

Overview

Position Overview:


HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.

Our Sales Operations Team plays a crucial role in driving our business forward, and we are seeking a motivated Commercial Operations Analyst to support our efforts. This role is a great fit for someone early in their career who is curious, eager to learn, and comfortable engaging directly with a fast-paced enterprise sales team, although prior sales operations experience is not required. As a Commercial Operations Analyst, you will partner closely with our sales team to support their day-to-day needs, help maintain reporting and forecasting for your assigned product line using existing data and tools, and assist with cross-functional projects. You'll be trained on our systems and processes; what we're looking for is the mindset - someone analytical, proactive, and unafraid to engage with senior sales stakeholders.


Your impact:

Sales Support and Enablement

• Partner closely with the sales team to understand their needs and challenges. Provide tools, training, and resources to help them effectively execute the go-to-market strategy and improve their productivity.

• Serve as a responsive, trusted point of contact for the sales team - comfortable following up with and pushing back on senior stakeholders when needed to get things done.

• Assist in evaluating and enhancing sales processes to improve efficiency and effectiveness. Help implement best practices and ensure alignment with overall business objectives.

• Support the administration of the CRM system (Salesforce) for your assigned product line. Help ensure data integrity and provide basic training and support to the sales team. (Salesforce experience is a plus, but not required.)

• Stay up-to-date on industry trends, best practices, and technologies related to sales operations.

Sales Tools & Technology Evaluation

• Support the evaluation, piloting, and rollout of new sales tools (e.g., conversational intelligence, deal health/scoring, AI-assisted tools) - from initial evaluation through adoption with the sales team.

• Partner with IT/vendor stakeholders as needed during tool evaluation and implementation.

Data Analysis & Reporting

• Maintain and update sales dashboards and reports for your assigned product line, using existing data sources and established analytics infrastructure.

• Support pipeline forecasting for your product line, working from data and models already in place.

• Monitor and report on sales performance, conversion rates, and sales cycle metrics.

• Assist with ad-hoc analyses and help translate findings into clear, actionable takeaways for the sales team.

Cross-Functional Collaboration

• Support the planning and delivery of commercial projects and programs, such as sales campaigns, OKR deliverables, and other strategic initiatives.

• Participate in cross-functional efforts with technical and business SMEs to help identify and refine business requirements.

• Collaborate with cross-functional teams, including sales, marketing, finance, and operations, to optimize processes and workflows.

What you bring:

• 1-3 years of professional experience in a sales-facing, client-facing, or other stakeholder-facing role; examples include SDR/BDR or junior AE, sales coordination, deal desk, sales enablement, client services/account management, FP&A business partner, or consulting. What matters most is a demonstrated ability and willingness to engage directly with a sales team, not a specific title.

• A curious, motivated, ownership-oriented mindset - we can teach tools and process; we're looking for someone who is eager to learn and takes initiative.

• Comfort and confidence initiating with and following up with senior, busy stakeholders.

• Strong analytical and problem-solving instincts, with the ability to navigate ambiguity.

• Proficiency with Microsoft Excel; familiarity with Salesforce or another CRM is a plus but not required.

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Experience in or exposure to the healthcare industry a plus.

• Bachelor's degree in Business, Finance, Economics, or related field preferred.

Geographic Responsibility:


This role does require office hours occasionally in our Boston office but is otherwise remote.

Type of Employment: Full-time, permanent


FLSA Classification (USA Only): Non-Exempt


Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.


HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.


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**The annual US base salary range for this position is $76,000 to $80,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.