Assistant Branch Manager

Job Description

Job Description

Position Title :

Assistant Branch Manager

FLSA Status :

Non-Exempt

Reports to :

Branch Manager

Branch :

Lake Palestine In-Store

Job Summary:

Manage and direct branch to ensure smooth operation and adherence to policy and procedures. Supervises and schedules employees responsible for the various aspects of branch operations. Leads team by example in demonstrating exceptional customer service by creating a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to a Branch Manager or above. Maintain a professional appearance in both dress and behavior.

Essential Functions:

Customer Service

• Perform Southside Bank’s customer service standards with each customer interaction.
• Consistently perform with accuracy and efficiency to build customer confidence and trust.
• Complete customers thank you calls and follow up of problem resolution as directed by management.
• Meets or exceeds all operational and sales goals determined by retail management to include balancing, and attendance and others as applicable.
• Know the products and services offered by the Bank with the ability to recall and explain key benefits to the customer.
• Develop a rapport with new customers and provide support that will continually improve the relationship.
• Work with the tellers and bankers to increase and discover sales opportunities to maximize revenue for the Bank.
• Maintain the security and confidentiality of all sensitive Bank information and records.
• Accurately communicate account information to customers.
• Contributes to the growth of a profitable loan portfolio by originating loan applications for all types of consumer loan types.
• Proficient in cross selling consumer loans when opening new accounts for existing or new accounts.
• Open traditional and Roth IRA’s and assist with contributions, distributions, rollovers and transfers.
• Identify and respond to the needs of new and potential customers by listening and clarifying their needs. Refer customers as needed to other Southside Bank departments.

Operational Excellence

• Works in conjunction with the Branch Manager to ensure effective and proactive management of the Branch.
• As directed by the Branch Manager, assists in overall branch office operations to ensure all bank policies and procedures are followed. Approved by Market Manager as applicable. As directed by the Branch Manager, assists in analyzing and resolving operational issues as they occur. Approval by the Market Manager as needed.
• Follows established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc.).
• Follows compliance procedures and verifies accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds.
• Maintain cash drawer limits and responsible for meeting the balancing standards of the cash drawer on a daily basis, working in accordance with the Teller Over/Short Policies. Ensure that all cash outages are reported to management.
• Authorizes exceptions to normal operations policy and procedures, when warranted, and where deviation is justified and authorized.
• In conjunction with the Branch Manager, responsible for complying with audit policies and procedures as they pertain to this position, including the auditing of team cash boxes.
• In the absence of the Branch Manager, supervise branch team in both their work assignments and performance development.
• Monitor and attempt collection of overdrawn accounts.
• Accept and verify customer deposits .
• Cash checks and process less cash transactions within authorized limits; obtain supervisor’s approval to process transactions which exceed authorized limits.
• Perform special services as requested by customers, such as selling official checks, process cash advances and loan payments, completion of stop payments and cardholder claim statements and redeem savings bonds with accuracy. May include notary services and helping customers with account reconciliation and problem resolution.
• Ensure balancing of the coin machine, cash recycler, and ATM or ITM is performed while observing proper dual control procedures.
• Perform activity related to vault transactions, including but not limited to preparing the cash order for the branch.
• Communicates disclosure requirements and regulations to customers in accordance with regulatory guidelines, provides disclosures and brochures as needed.
• Continue professional development through training, seminars, membership in professional associations, as applicable.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Must comply with all applicable laws and regulations.
• Perform collection item processing such as dealer drafts and foreign items.

Team Relations

• Maintain a positive and caring atmosphere for customers and employees consistent with the Southside Bank’s mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Contribute to a positive team environment with peers in and out of the branch.
• Complete opening and closing duties, when needed before and after lobby hours; may be on call for after-hours alarm or ATM/ITM issues.
• Participates in proactive team efforts to achieve departmental and company goals.
• Assist other employees with customer relation issues such as check holds and errors. May approve transactions within assigned authority limits.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Perform additional duties as assigned or directed.

Branch Leadership

• In conjunction with the Branch Manager:
  • Ensure employee growth and development and provide leadership through example and sharing of knowledge.
  • Evaluate staff and make recommendations for disciplinary action as needed.
  • Supervise branch team in both their work assignments and performance development.
  • Assign employees to significant jobs that might lead to greater personal growth and value and counsel them with respect to what is needed for upward mobility within the employment structure.

• Create staff schedules that support the activity in the branch ensuring that peak customer traffic periods are well covered by branch personnel.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently and assigns duties in such a way to maximize customer service.
• Complies with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Provides leadership to others through example and sharing of knowledge/skill.
• Adhere to Southside Bank’s equal employment opportunity and affirmative action policy.
• Assign employees to significant jobs that might lead to greater personal growth and value and counsel them with respect to what is needed for upward mobility within the employment structure.
• Ability to multitask. Prioritize, organize and delegate assignments.

Required Education/Experience:

• Associate’s degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience preferred.
• Minimum two-year banking experience preferred.
• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills.
• Completion and comprehension of the following Southside Bank instructor led classes:
  • New Employee Orientation
  • Teller Training, Teller Advanced and Professional Teller
  • Product Knowledge
  • Back to Basics Customer Service
  • New Accounts
  • Business Account Documentation
  • Loan School
  • IRA Fundamentals

Physical Activity/Dexterity:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials.

Physical Environment Demands:

• Must be able to remain in a stationary position for 75% of the time.
• Constantly operates a computer and other office productivity machinery, such as a computer, scanner, computer printer, etc.
• The person in this position needs to frequently move about inside the branch location to assist customer’s transactions, access different machinery, process cash, etc.
• Constantly positions self to maintain computers in the branch, including under the desks or in a different area of the branch.
• This person must be able to detect, recognize, and identify customers as they begin assisting them.
• Must be able to transport 25 pounds of coin a distance of 5-25 feet from a workstation to the vault, up to five times a day, depending on how much coin is delivered that day.
• Motor branches – employee must transport the cash from work booth inside the branch.
• In-store branches – employee must transport the cash from the coin machine to a bag which is moved to the vault.

Working Conditions/Environment:

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g. business office with computers and printers, light traffic).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)