Shift Supervisor - UTC Mall

Job Description

Job Description

Job Title : Shift Supervisor (Team Lead) at Venchi Chocolate and Gelato in UTC Mall

Salary : Base Pay for this role is $21/hr with our stores across the country earning between $5-$7+/hr in tips

Average Pay with Tips: $25-28+/hr

Food Handlers/ServSafe Certification required for role.

About Us:

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing the quality of life, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo, and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being.

Our Mission:

We are looking for highly motivated and experienced Shift Supervisors to join our team based in San Diego, CA!

Our retail channel is very dynamic and growing quickly, and is central to the development of our company, with direct stores in Italy, the UK, and the US, and planned openings nationwide. It's a great opportunity for an ambitious talent who wants to make a difference in the retail world.

Our Values:

• Taste – We excel in what we do and we like it!

• Truth – We are authentic!

• Ingenuity – We innovate.

• Togetherness – We work together!

Your role:

As the Shift Supervisor (Team Lead) your role will be to create a ‘unique Italian welcoming environment’ full of warmth and friendliness to our customers visiting our store. We pride ourselves in sourcing only the best ingredients, producing authentic recipes, and presenting a premium product offer to our customers, its therefore paramount that we deliver this with a premium service experience, that’s both high quality and genuine, enabling us to create loyal customers that will want to return time and time again.

The Shift Supervisor (Team Lead) will be responsible for supporting the store manager in managing the day-to-day operations of the store. You will need to ensure your team is working effectively and ensure customers are at the heart of everything you do. You will be working on your feet in a fast-paced environment that will be busy and require you to slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc…

A key expectation of our team members is to continuously provide excellent customer experiences that will bring joy to their day!

In summary…

• A brief understanding of operational KPI’s, including sales, waste, and labor.

• Assist and support the store manager with day-to-day operational priorities and run the shop in their absence.

• A supervisor must be hands-on & willing to chip in as and when necessary.

• Be proactive towards achieving targets, planning the shift according to the goals, and placing the team members in the right positions to maximize every opportunity

• Open and close the store using the daily checklists.

• Cash handling and reconciling the cash register daily.

• To always maintain a clean, safe workplace and adhere to health and safety legislation.

• Encourage clear and engaging communication between team members and upwards.

• Monitor, support, and coach the team to ensure they reach their potential.

• Keep the store manager aware and informed of the team’s and team members’ individual performance.

• React and adapt quickly to change and make timely, thoughtful decisions.

• Ensure the team consistently delivers great customer service and provides the best product according to the Venchi guidelines and mission statement.

Key skills that the Supervisor role requires…

• Punctual, dependable, and able to work flexible schedules, including evenings, weekends and holidays.

• Reliability, accountability, and ability to make decisions independently.

• Strong customer service and conflict-resolution skills.

• Friendly, positive attitude with the ability to create excellent guest experience.

• Ability to delegate tasks and ensure completion of daily operational priorities.

• Manage multiple tasks while maintaining speed, accuracy, and quality.

• Receive, organize, stock, and rotate products following FIFO (first in first out) standards

• Accurately process transactions and handle cash and credit card payments.

• Ability to monitor productivity and maintain merchandising standards.

• Food handlers certificate required.

• Must be 18 years of age or older.

Physical Requirements:

• Ability to lift and carry up to 20-40 lbs. as needed.

• Ability to perform repetitive hand, wrist, and arm movements, including scooping and serving products, for extended periods throughout the workday.

• Ability to stand for extended periods.

• Comfortable working in cooler, freezer, and stockroom environments.

• Walk up and down stairs regularly

• Stand, bend and reach for prolonged periods of time

• Food Allergy Warning : This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.

Benefits:

At Venchi, we recognize the hard work and commitment that is required to succeed in your role, which is why we pride ourselves on offering the following competitive benefits to all our employees:

• 401k matching (up to 4%).

• Health & dental benefits for our Full Time Associates.

• Peloton discount on equipment and membership.

• Competitive paid time off policy.

• Generous tips acquired weekly and shared evenly amongst the team.

• Monthly sales incentive.

• Open availability required; must be available morning, evening, and weekends shifts.

• Venchi employee discounts in-store and online.

• Free & fresh gelato & espresso during your shift.