Customer Service Coordinator

About the Role Our client is seeking an organized and proactive Customer Service Coordinator to join their team, offering the flexibility of a fully remote position supporting operations in the Paarl region. This role is crucial for managing customer interactions, ensuring efficient service delivery, and maintaining high levels of customer satisfaction. You will coordinate support activities, handle inquiries, and contribute to improving service processes. This is an excellent opportunity for an individual with strong organizational skills who enjoys facilitating positive customer experiences from a remote setting. Key Responsibilities Manage and coordinate customer service requests and inquiries across various channels. Ensure timely and accurate responses to customer queries and issues. Maintain customer records and update information in the CRM system. Liaise with internal departments to resolve customer issues and fulfill requests. Assist in the development and implementation of customer service policies and procedures. Monitor customer feedback and identify areas for service improvement. Requirements Previous experience in a customer service , administrative, or coordination role. Excellent organizational and time-management skills. Strong written and verbal communication abilities. Proficiency with CRM software and general office productivity tools. Ability to work independently and manage workload effectively in a remote environment. A customer-centric approach and a commitment to delivering quality service. Benefits Competitive annual salary. Opportunity to work remotely with flexible hours. Comprehensive health benefits package. Paid time off and public holidays. Continuous learning and professional development opportunities. A supportive and collaborative virtual team culture. #J-18808-Ljbffr