Leasing Agent - Hawthorne Townhomes (SLC)

Job Description

Job Description

We're seeking an engaging relationship builder who can transform property tours into community connections and resident experiences into powerful referral engines. As a Lease Broker/Leasing Agent, you'll be the ambassador of our communities—crafting memorable interactions that attract prospects, engage visitors, and delight residents as part of our dynamic flywheel marketing approach.

In this role, you'll blend exceptional service with strategic engagement:

• Resident Delight : Create memorable experiences for current residents that enhance retention and generate organic word-of-mouth marketing and referrals.
• Prospect Engagement : Conduct compelling, personalized property tours that highlight not just physical spaces but the potential for vivid stories to unfold within our communities.
• Community Connection : Foster meaningful relationships between residents, prospects, retail partners, and the broader neighborhood community.
• Property Presentation : Collaborate with the entire Community Success team to maintain impeccable curb appeal and community aesthetics.
• Traffic Generation : Utilize all available channels to increase property visibility and drive qualified prospects to your community.
• Marketing Excellence : Ensure advertising materials authentically represent your community's unique value proposition.
• Lead Conversion : Partner with Lead Agents to effectively nurture prospects from initial inquiry through to lease signing.
• Follow-Through : Provide exceptional follow-up that demonstrates our commitment to responsive, relationship-centered service.

• Referral, word-of-mouth, and walk-in prospect generation
• Reputation management success
• Closing ratio on qualified tours
• Resident retention and referral rates
• Tour quality and prospect satisfaction scores
• Follow-up effectiveness metrics
• Contribution to community aesthetic standards
• Cross-team collaboration effectiveness

You're a relationship-focused professional who naturally connects with people and understands that exceptional leasing is about matching people with communities where they can flourish. Your approach balances authentic enthusiasm for your community with attentive listening to prospect needs. You excel at creating memorable experiences rather than just conducting transactions.

Special Note : Lease Brokers possess a valid Washington State Real Estate Broker License and can lease across our portfolio. Leasing Agents (without license) are limited to working on their assigned properties.

• Base Salary : $20-22/hour, paid semi-monthly
• Bonus Structure : Source-based commissions, share of renewal bonuses, and annual performance bonus, subject to the terms of the company's bonus program, which may be amended from time to time
• Reports to : Community Manager
• Location : Hawthorne Townhomes, SLC, UT

Perks & Benefits at Forge We believe people thrive when they’re supported—at work, at home, and in their communities. That’s why our benefits go beyond the basics to reflect what matters most:

Healthcare

• 100% employer-paid Medical, Dental, and Vision coverage for you

Paid Time Off

• 20 days of PTO per year (accrued)
• 2 Service Days (1 Personal, 1 Community)
• 8 Paid Holidays + 2 Floating Holidays

Wellness

• Calm App membership for mental well-being
• Employee Assistance Program (EAP)

Financial Security

• 401(k) with 100% employer match up to 4%
• $20,000 employer-paid Life Insurance

Communication Support

• $75 monthly cell phone stipend

Long-Term Growth

• 1 extra PTO day for each year of service (starting after 5 years)
• 30-day Sabbatical after 10 years with Forge

Benefits are subject to change throughout employment

Connection to Our Mission

Your role directly embodies our mission to make space for people to live vivid stories in valued communities. By creating authentic connections with prospects and residents, you help match people with spaces where they can flourish. Your success means transforming what could be transactional interactions into meaningful relationships that build the foundation for vibrant, valued communities.

About Forge Management

We’re a new kind of property management company—built on decades of industry experience, but designed for today’s challenges. Our team brings together seasoned professionals from multifamily operations, compliance, and HR, united by a bold vision: to centralize core functions and empower on-site teams. By streamlining systems and standardizing support, we reduce friction, boost transparency, and create space for what matters most—resident satisfaction, employee growth, and operational excellence.