Billing Specialist

Billing Specialist

Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. Their branded portfolio, BoldTrail, includes BoldTrail (Front Office), BoldTrail BackOffice and BoldTrail Recruit, solutions that create a complete tech ecosystem for clients, and deliver seamless end-to-end operations to scale success at any level. With an accomplished leadership team and its talented staff, Inside Real Estate brings the resources, scale, and vision to deliver ongoing innovation and success to their growing customer base.

The Billing Specialist executes daily billing activities including invoice generation, credit card processing, customer communications, and collections follow-up. This role is crucial in ensuring that customer billing is accurate, timely, and well-documented.

Key Responsibilities

• Generate invoices and apply payments in the billing system
• Monitor and resolve failed payments, expired credit cards, and dunning workflows
• Respond to customer inquiries regarding billing issues via email and phone calls
• Process credits, refunds, and adjustments with appropriate approvals
• Assist with billing close procedures and reconciliations
• Maintain accurate records and follow internal documentation standards
• Working hours are Monday-Friday 8:00 AM - 5:00 PM PST.

Preferred Qualifications

• 13 years of billing, accounts receivable, or finance operations experience
• Familiarity with subscription billing tools
• Strong attention to detail and time management skills
• Customer service or support experience a plus

We offer a competitive total rewards package including:

• Competitive salary
• 3 Medical plans to choose from - 1 PPO and 2 HDHPs
• 2 Dental plans to choose from
• Vision
• HSA - company-funded
• FSAs - healthcare, limited purpose, dependent care
• Short-Term Disability - company-paid
• Long-Term Disability - company-paid
• Basic Employee Life Insurance - company-paid
• Voluntary Dependent Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness
• Voluntary Hospital Indemnity
• ID Protection
• Pet Insurance
• 401(k) Retirement Savings with company match
• Paid PTO/Vacation/Sick Time
• 11 company-recognized holidays
• Company-paid Parental/Disability Leave

In addition, at IRE, we focus on driving top results providing:

• Opportunities to grow within our company;
• Potential to work in a remote setting;
• Exciting/energetic work environment and fun, creative culture.

IRE EEO Statement - We believe that the unique contributions of all Insiders are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.