Support Associate III

Overview Job order - J0126-1294 - Permanent Full Time. Title: Support Associate III. Category: Administration. City: Boston, Massachusetts, United States. Responsibilities Operate various equipment for high-speed scanning, mail out, and metering of mail. Prepare and mail envelopes with correct passport and corresponding supporting documents. Box and archive files for storage purposes. Interface with passport applicants at Agency/Center Information and Will-Call counters: At the Information Station, ensure appointment is scheduled; Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication; Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information. Prior to distributing to applicants, print and review passport books for accuracy and quality. Process refund/reimbursement requests. Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports. Assist with Acceptance Agent training: prepare training materials, conduct “meet-and greets,” set-up training sessions, conduct office tours, etc. Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities. Contact applicants to request necessary documents. Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application. Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system. Qualifications Required qualifications to be successful in this role: HS diploma or GED. Three years of general office experience with the ability to follow procedures and complete clerical steps in prescribed or varied sequences (e.g., coding and filing, opening mail, operating metering machines, posting charges). Two years of experience using office software, specifically Microsoft Office. Capable of maintaining a high level of accuracy and working in a fixed location while traversing the office as needed. Ability to maintain awareness of internal and external security factors. Must be able to complete CGI Background Investigation, including background checks as required; US citizenship and ability to obtain a Government Level clearance may be required due to contract requirements. Selected candidates must be able to lift and carry up to 45 lbs and may be required to stand and walk for long periods. #J-18808-Ljbffr