Customer Service Representative - Outpatient Rehab Services - Cape Coral Hospital

Location: Cape Coral Hospital -636 Del Prado Blvd Cape Coral FL 33990

Department: Rehabilitation Services - CCH OP

Work Type: Full Time

Shift: Shift 1/9:30:00AM to 6:00:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Important Compensation Note for External Candidates:
All external candidates will start at $20.00/hour. Lee Health's full posted pay range is $20.00$23.50/hour ; placement above the external starting rate is not applicable at hire.

Join Lee Healths Outpatient Rehabilitation Team

Lee Health is seeking a Customer Service Representative (CSR) to join our Outpatient Rehabilitation team at Cape Coral Hospital.

This is an excellent opportunity for someone who enjoys working with patients, staying organized in a busy environment, and being an important part of a collaborative healthcare team.

Prior medical office or healthcare experience is strongly preferred. The ideal candidate is adaptable, comfortable managing a high volume of clerical and administrative work , and able to communicate professionally with patients, providers, insurance companies, and coworkers.

What Were Looking For

We are looking for someone who is:

• Experienced in a medical office or healthcare setting preferred
• Comfortable working in a fast-paced, high-volume environment
• Adaptable and able to effectively shift priorities throughout the day
• A strong communicator with excellent customer service skills
• A dependable team player who works well with both clinical and administrative staff
• Organized and detail-oriented with the ability to manage multiple responsibilities
• Comfortable working with computers and learning healthcare systems
• Able to maintain accuracy and professionalism while handling a high volume of work

What Youll Do

As a Customer Service Representative, you will support the day-to-day operations of the Outpatient Rehabilitation clinic, including:

• Answering phones and assisting patients with questions and concerns
• Scheduling and coordinating patient appointments
• Checking patients in and supporting front-desk operations
• Verifying insurance coverage
• Assisting with authorizations, pre-certifications, and referrals
• Collecting payments and posting charges
• Maintaining accurate patient and medical records
• Preparing accurate billing information and documentation
• Communicating with patients, providers, insurance companies, and other departments
• Supporting workers compensation, commercial insurance, employee health, and corporate accounts as applicable
• Performing additional duties as assigned by department leadership

Minimum Qualifications

Education: High School Diploma or GED required

Experience: Less than 1 year clerical/administrative experience required; insurance and customer service experience preferred. Prior medical office/healthcare experience is strongly preferred.

Certification: BLS certification may be required based on department/location and must be obtained within 90 days of hire when applicable.

Skills:

• Excellent verbal and written communication
• Strong interpersonal and customer service skills
• Strong computer/IT proficiency
• Basic math skills
• Knowledge of insurance verification and medical billing helpful
• Ability to work accurately and efficiently in a high-volume environment
• Ability to collaborate effectively as part of a team

Why Join Lee Health?

At Lee Health, youll be part of a team committed to providing exceptional care and an outstanding patient experience.

Lee Health Benefits Include:

• Medical, Dental & Vision Insurance
• Retirement Plan with up to 5% Employer Match
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement after one year
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Ready to Join Our Team?

If you are an adaptable, organized, patient-focused professional who thrives in a busy medical office environment , communicates effectively, and enjoys being part of a strong team, we encourage you to apply.

Join Lee Health and help us deliver an exceptional experience for every patient, every day.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Cape Coral